Solutions Analyst

Specialty Equipment Market Association • Diamond Bar, CA

2d • $80,000 - $90,000

About The Position

The Solutions Analyst I supports the design, analysis, and optimization of business systems across a complex digital ecosystem. Working closely with the Solutions Architect, the role investigates issues, defines requirements, and implements system improvements across platforms such as Salesforce (Nimble AMS), web properties, and integrated third-party systems. It calls for a curious, systems-oriented problem solver who enjoys tracing data across platforms and understanding how systems work.

Requirements

• Strong problem-solving mindset and ability to break down complex issues.
• Systems-oriented thinking and ability to connect tools and data points.
• Comfort navigating ambiguity and figuring things out independently.
• Ability to clearly document processes and explain technical concepts simply.
• Comfort asking questions and collaborating across teams.

Nice To Haves

• Familiarity with CRM platforms; Salesforce is preferred.
• Basic understanding of relational data, including objects, fields, and relationships.
• Exposure to web technologies, APIs, or system integrations.
• Experience with Excel, SQL, or similar data/query tools.

Responsibilities

• Analyze business processes and system behaviors to identify root causes of issues.
• Trace data across systems, including Salesforce objects, integrations, and APIs.
• Assist with debugging issues related to orders, payments, user access, and workflows.
• Support configuration and updates within Salesforce, including Flows, fields, page layouts, and validation rules.
• Assist with testing and validating system changes across development, staging, and production environments.
• Collaborate on system integrations and data-flow mapping.
• Translate technical and business requirements into clear documentation.
• Create process flows, system diagrams, and functional specifications.
• Maintain documentation for ongoing projects and system behavior.
• Work with cross-functional teams, including Marketing, IT, Membership, Accounting, Show, Government Affairs, and external vendors.
• Participate in solution discussions and contribute insights during planning sessions.
• Communicate findings and recommendations to technical and non-technical stakeholders.
• Learn core business processes and system architecture, independently investigate and document issues, support small system enhancements and configurations, and help improve documentation and process clarity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed