Solution Support Representative

Netsmart • Overland Park, KS

5d

About The Position

We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues. This role is ideal for someone who enjoys problem solving, providing excellent customer support, and collaborating with cross functional teams to ensure client success.

Requirements

• Associate degree or equivalent relevant work experience

Nice To Haves

• At least 1 year of customer service experience.
• Healthcare solution support experience
• Healthcare clinical workflow experience
• Strong documentation and data gathering skills

Responsibilities

• Provide first point of contact support for clients reporting technical or solution issues.
• Diagnose and resolve standard client questions or problems over the telephone or internet.
• Document inbound support requests and ensure proper notation of client problems or issues.
• Attend required training and consume materials to ensure you can correctly respond to client questions.
• Transfer issues that require more detailed analysis to more experienced associates.
• Collaboration with internal and external stakeholder to resolve or progress client issues forward.

Benefits

• drug-free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree