Client Solution Center Representative-37668

Harvard Maintenance, Inc • Miami, FL

7d • Hybrid

About The Position

The Client Solutions Center Representative plays a vital role in our 24/7 Client Solutions Center by managing work order administration and handling inbound calls during the 1st shift. This in-office position is based at our headquarters in Miami, FL, and requires excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. The representative will service our clients during typical business hours, working Monday through Friday from 10:00 am to 6:00 pm EST.

Requirements

• Excellent phone etiquette and professional verbal and written communication skills.
• Strong customer service orientation with a commitment to providing positive client experience.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Ability to quickly learn and navigate multiple software platforms and systems.
• Exceptional attention to detail with the ability to manage multiple tasks simultaneously.
• Strong organizational skills and the ability to prioritize in a fast-paced environment.
• The ability to work independently with minimal supervision while maintaining productivity and quality standards.
• Willingness to work flexible hours and provide coverage during business-critical times.

Nice To Haves

• Experience in a customer service or call center environment.
• Familiarity with work order management systems or service dispatch platforms.
• 3+ years of relevant experience
• Associate’s degree

Responsibilities

• Answer, direct, and relay inbound calls, messages, and email messages promptly and professionally.
• Provide timely responses to client inquiries and service requests.
• Monitor, create, and dispatch work tickets across multiple software platforms and applications.
• Accurately enter and update work order information and inspection data in real-time.
• Ensure timely follow-up and closure of work tickets while maintaining detailed records.
• Identify recurring issues or workflow bottlenecks and recommend improvements to enhance efficiency and accuracy.
• Collaborate closely with Operations teams to resolve service concerns and support service excellence.
• Contribute to the achievement of Key Performance Indicators (KPIs) through proactive communication, issue resolution, and process alignment.
• Participate in identifying process improvement opportunities, offering recommendations for enhancements to workflows, ticketing practices, or communication protocols.
• Provide essential administrative support, including generating and distributing status reports to track work order progress.
• Support billing and invoice verification processes to ensure accuracy and timely processing.
• Review, correct, and verify data entries to maintain data integrity.
• Be available for on-demand shift coverage as needed during the week.
• Adapt to changing priorities and contribute to a collaborative team environment.

Benefits

• medical
• dental
• life
• long-term disability (LTD) insurance
• 401K Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree