Solution Support Analyst

Netsmart • Overland Park, KS

3d

About The Position

We are seeking a customer-focused Technical Support professional to provide application support for our software solutions. In this role, you will partner with clients to troubleshoot issues, answer technical questions, and ensure a seamless user experience.

Requirements

• Bachelor's Degree or equivalent relevant work experience

Nice To Haves

• At least 2 years of experience in a customer service environment
• Customer service experience in a technical role
• Healthcare solution support experience
• SQL database and query knowledge
• Healthcare clinical workflow experience

Responsibilities

• Provide technical support on solution application questions from clients regarding the company’s software.
• Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
• Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate.

Benefits

• Netsmart desires to provide a healthy and safe workplace
• Netsmart is committed to maintaining a drug-free workplace
• All post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree