Solution Analyst I

THE KENAN ADVANTAGE GROUP • North Canton, OH

1d • Onsite

About The Position

The Solution Analyst’s role is to ensure that the latest technology is deployed and utilized by the company. This position works side by side with the business or end user throughout the implementation process. This includes gathering and analyzing data in support of systems management, maintenance, and performance. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and deploy solutions.

Requirements

• 4-year College or University degree required or at least 4 years’ experience in industry or similar field in lieu of degree
• Degree in the field of computer science, management information systems, supply chain, business management preferred
• Experience in the operation and analysis of software systems and standards, as well as data retrieval methodologies
• Extensive experience with core software applications
• Excellent analytical, problem-solving, and mathematical skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organization’s goals and objectives

Nice To Haves

• Working technical knowledge of SQL
• Previous training experience
• Prior transportation experience

Responsibilities

• Implement complex new products and services for the business
• Analyze requirements and gather requirements needed for implementation.
• Understand current processes utilized by end users
• Design and document to be process for end user
• Assess and document requirements while adhering to established procedures
• Demonstration and training on new products and services for the business.
• May provide support for a period of time
• Verify solution is performing as expected after implementation
• Utilize details provided to establish specific information needed for end solution.
• Coordinates data for validation in testing environments
• Conducts testing to verify solution is working as expected
• Works on multiple items/projects simultaneously.
• Escalates challenges and issues in timely manner.
• Ensures positive outcome for business
• Work as key member of project teams
• Effectively communicate and collaborate with project team members as well as business or end users
• Create training materials for new solutions
• Troubleshoot and support implemented solutions
• Serve as product expert for different systems in portfolio.
• Collaborate with different team and department members in analyzing solutions/features
• Create needed test scripts for testing of new application/product.
• Pursue training of new technologies that will be utilized by the company
• Ability to run small initiatives with minimal assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level