Solution Owner

LHH (Global)

19d • Remote

About The Position

Working as part of the LHH IT Team, the Solution Owner is responsible for helping to implement innovations and improvements that align to our Delivery vision. As part of the ITD Team, the Solution Owner is the single point of ownership for defined Delivery technology (solutions/platforms/capabilities), ensuring we deliver business value today while evolving LHH’s strategy and enterprise standards. The role marries the what/why (vision, scope, priorities, outcomes), alongside the day to day how. The Solution Owner will maintain an awareness of all planned features and will help ensure that existing features and capabilities are re-used and that standard operating procedures related to configuration, translations and Accessibility compliance are followed, in order to maintain the strategic and technical integrity of the LHH Delivery platform. The Solution Owner will collaborate with many teams and key stakeholders within IT, within the wider LHH business, and with external vendors.

Requirements

• Degree or equivalent experience; proven track record operating between business and IT (product/solution ownership, business analysis, or similar).
• Expertise in requirements elicitation, process mapping (current/future state), workshop facilitation, and data relationship/impact analysis.
• Strong business acumen and analytical/problem solving skills; structured prioritization across multiple initiatives.
• Excellent written, verbal, and presentation skills; able to influence at all levels.
• Broad technology awareness—assess implications and guide decisions without dictating detailed technical design.
• Customer focused; effective independently and across multidisciplinary, global teams (business, IT, vendors).
• Understanding of AGILE process and methodologies
• Strong Project Management experience and awareness of methodologies and principles
• Creative, strategic thinker
• Strong stakeholder management and customer-centric approach to prioritization

Responsibilities

• Align solution vision/roadmap to LHH Delivery strategy and Adecco ITD strategy needs by partnering with assigned stakeholders in key functional areas and cross-functional teams. Influence proactive and scalable delivery standards.
• Define scope and acceptance criteria of proposed improvements; resolve ambiguity; make timely tradeoff decisions to meet business commitments and keep teams moving forward delivering business value.
• Collaborate with Business Analysts and Solution Architects to develop/refine User Stories and clear “definition of done.”
• Translate approved Epics into Features/User Stories; maintain a healthy, prioritized backlog; set sprint/release priorities using MVP and value/effort tradeoffs.
• Engage in Planning, Story Refinement, (as needed) Daily StandUps, Showcases, and Retrospectives to guide the Scrum team.
• Perform Business Acceptance Testing signoff (does not coordinate/manage the UAT process).
• Assist IT Product Manager and Head of IT in building business case and requirements for larger programs requiring Adecco funding.
• Create and maintain documentation in partnership with Delivery stakeholders in assigned area(s) and ensure it gets updated with information (acceptance criteria, process flows) as it evolves. Ensure that Support functions remain abreast of changes for prompt ticket resolution.
• Act as primary point of contact; communicate status, risks, and opportunities; manage expectations across business leaders, customers, and key stakeholders.
• Monitor performance/adoption; define and track KPIs/OKRs; identify and prioritize process/data/technology improvements informed by real usage and support insights.
• Act as SME to assist Support Team(s) when urgent new issues manifest themselves. Review frequent support problems for possible system enhancements. Ensure bugs and small enhancements for support are considered in prioritization discussions.

Benefits

• medical
• dental
• vision
• term life and AD&D insurance
• short-term and long-term disability
• additional voluntary benefits
• commuter benefits
• wellness plans
• 401k plan or a non-qualified deferred compensation plan
• Personal Time Off (PTO) on an accrual basis per year
• Paid Holidays
• up to 6 weeks of Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree