Solution Engineer (Pre-Sales) - All Levels

Salesforce • Boston, MA

3d • $88,970 - $269,080

About The Position

Salesforce is hiring Solution Engineers at all levels across teams aligned to products, sales segments, and industry verticals. Teams include Core teams selling the Salesforce Platform and Co-Prime teams specializing in particular cloud solutions. Hiring teams will review applications to identify a suitable role; depending on the team, positions may be office-based, office-flexible, or remote.

Solution Engineers collaborate with customers, Salesforce product teams, Professional Services, Account Executives, and client executives to develop strategic technology solutions. They act as trusted advisors, using business consulting, design, and technical expertise to understand customer objectives, align Salesforce technologies to those needs, and demonstrate how solutions can improve business performance and customer experiences. The role includes discovery, solution strategy, customized software demonstrations, rapid prototyping, and developing customer journey strategies and long-term IT roadmaps. Travel may be required based on territory and region.

The position requires a strong interest in demonstrating technical and/or sales skills, eliciting business requirements, developing a technical sales strategy, configuring solutions, and presenting their business value. Salesforce provides benefits and resources including time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, a 401(k), and an employee stock purchasing program. The typical U.S. base salary range is $88,970–$244,510 annually, with a range of $97,860–$269,080 in California, New York, and certain listed metropolitan areas. Certain roles may also be eligible for incentive compensation and equity.

Requirements

• Bachelor’s, master’s, or Ph.D. degree in Computer Science, Software Engineering, or MIS.
• Knowledge of related applications, relational databases, and web technology.
• Strong oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• At least 4 years of professional experience.

Nice To Haves

• Salesforce certifications.
• Previous experience as a solution or sales engineer for a CRM company or similar technology.

Responsibilities

• Discover customer business needs and position Salesforce solutions to support their business objectives.
• Build and present customized Salesforce product solutions and demonstrations for multiple customer personas.
• Understand customer architecture as it relates to Salesforce solutions.
• Orchestrate and lead cross-functional solution guides and align them with opportunity strategy.
• Develop and deliver customer-experience narratives supported by Salesforce technologies.
• Partner with customers, Account Executives, and Professional Services on discovery, analysis, and recommendations for strategic solutions.
• Use live product demonstrations to validate transformational solution proposals.
• Solve ambiguous and complex business problems through research, business assessment, opportunity definition, and practical recommendations.
• Communicate and evaluate solution options, guide client decision-making, and build consensus among key collaborators.
• Demonstrate connected experiences through software demonstrations and rapid prototyping, including executive-level demonstrations, customer journey strategies, and long-term IT roadmaps.
• Participate in relevant product, sales, and procedural training and certifications to maintain role-related knowledge.
• Travel as required based on territory alignment and region.

Benefits

• Time-off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program
• Certain roles may be eligible for incentive compensation and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level