Solution Engineer

Zocks • Denver, CO

40d

About The Position

The Solution Engineer role at Zocks AI involves working directly with clients to understand their workflows, build trust with their technical and business teams, and guide them in maximizing the value derived from the Zocks platform. This position requires staying current with the software's capabilities to translate them into practical, real-world solutions, acting as a liaison between Zocks' capabilities and customer needs. The role entails leading complex enterprise deployments from initiation to adoption and expansion, driving integrations hands-on, and ensuring rapid customer go-lives with measurable outcomes. The Solution Engineer will operate at the intersection of Product, Engineering, and Customer Success, transforming ambiguity into execution and strategy into tangible results. Ideal candidates are passionate about customer interaction, thrive in dynamic environments, and are energized by solving challenging problems.

Requirements

• 3+ years in SaaS implementation, solutions engineering, solutions architecture, or technical delivery roles.
• Experience leading complex, multi-stakeholder deployments with Financial Services or other regulated industries.
• Strong API and systems integration experience comfortable reading logs, troubleshooting integrations, and development.
• Builder credibility: you speak the language of engineers and have the presence to earn trust across technical and non technical teams.
• Excellent communication skills equally strong with engineers and executives.
• Highly organized but adaptable, able to juggle competing priorities without losing momentum.
• Deep ownership mindset: you don't wait for problems to solve themselves.

Nice To Haves

• Familiarity with compliance-sensitive or Financial Services workflows.
• Experience with relational databases (PostgreSQL, MySQL).
• Working knowledge of JavaScript or Python.
• Experience integrating with Salesforce, Office 365, virtual meeting platforms, VoIP systems, and BI tools.
• Passion for making powerful technology genuinely useful and impactful for the people using it.

Responsibilities

• Lead multiple concurrent engagements with full accountability for timelines, scope, and outcomes.
• Conduct discovery, qualification, technical demos, and proof of value workshops with prospective customers.
• Architect and execute API integrations across client systems and third-party tools, including proof of concept integrations as needed.
• Maintain customer sandbox environments and establish best practices for working with the product.
• Set and track measurable success metrics (adoption, usage, workflow impact).
• Troubleshoot complex integration issues directly and serve as the senior escalation point for technical blockers.
• Build trust with technical and non-technical stakeholders by deeply understanding customer workflows and speaking their language.
• Win technical evaluations by handling objections, providing solutions or workarounds, and demonstrating clearly why Zocks is the right fit.
• Push customers toward best practices while adapting to real-world constraints and identifying expansion opportunities.
• Advocate for the customer internally by sharing feedback with appropriate teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed