Solution Engineer

Docusign

5h • Remote

About The Position

Docusign is growing fast and we are looking for people to join our high performance team who are excited to make a difference and help out wherever needed. The Solution Engineer works alongside the Commercial sales team to discover & understand complex customer business problems and requirements in order to translate and create a solution leveraging Docusign’s platform. This role seeks to illustrate the value and benefits of the Docusign offering via an engaging story.
This position is an individual contributor reporting to the Manager, Solution Engineering – Commercial Sales.

Requirements

• BS/BA degree or equivalent in relevant work experience
• Proficient in delivering software demonstrations in-person and virtually
• Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc.
• Proven experience working with employees at all levels of an organization
• Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems
• Familiarity w/system integration methods such as web services, SOAP APIs & REST APIs
• Familiarity with web-based solutions, website development, HTML, XML, and structured data
• Familiarity with electronic signature concepts
• Strong verbal and written communication skills
• Willingness to travel 45% or more as needed

Nice To Haves

• 3+ years prior pre-sales experience within a mid-market to enterprise level SaaS offering, ideally cloud-based

Responsibilities

• Understand complex customer business problems
• Visualize customer internal systems and information topology
• Map customer problems and systems to Docusign solutions
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions & business process diagrams
• Articulate selected recommendations
• Deliver trusted, long-term, high ROI solutions
• Partner with sales to deliver on revenue plan
• Exhibit proficiency of the core platform, including all current and future features
• Leverage knowledge gained from production deployments and customer experiences
• Communicate as well as champion the methods, processes, and certifications which make Docusign the most secure partner for eSignature transaction

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree