Solution Engineer / Customer Success (m/f/d)

Certivity

8d • Hybrid

About The Position

Certivity is hiring a Solution Engineer / Customer Success professional to serve as a technical implementation partner and expert contact for customers adopting its AI-powered regulatory compliance platform. The role focuses on understanding customers’ regulatory, compliance, and engineering workflows and translating their needs into scalable platform configurations. The position also supports long-term customer adoption and account growth by identifying new use cases, teams, business units, and product lines that could benefit from the platform.

The role guides customers from initial demonstrations and trial use through productive deployment, leads implementation projects, coordinates milestones with customers and internal Product and Engineering teams, and communicates customer needs as clear feature requests. It also involves troubleshooting customer issues, sharing actionable feedback to inform the product roadmap, and working with Sales to identify and pursue expansion and upselling opportunities. The position is based in Munich, with an in-office culture and the option to work from home up to 60%. Worldwide customer travel is expected at approximately 20%.

Requirements

• University degree in Engineering, Law, or a related field.
• At least 2–5 years of experience at the interface of regulation and engineering, such as product compliance, regulatory affairs, requirements engineering, or technical consulting.
• Confident communication with engineers, compliance experts, and management.
• High ownership and ability to drive projects independently.
• Motivation to deliver customer success and treat account growth as part of delivering customer value.
• Willingness to travel worldwide approximately 20% to meet customers on-site.
• Fluent German at C1 level.
• Fluent English at C1 level.

Responsibilities

• Guide customers through the Certivity platform rollout, from initial demonstration and trial use through productive use.
• Lead implementation projects, define milestones with customers, coordinate delivery with Product and Engineering, and translate customer needs into feature requests.
• Understand customers’ regulatory, compliance, and engineering processes and configure efficient platform workflows.
• Serve as a trusted advisor from implementation through long-term adoption.
• Identify account expansion and upselling opportunities and pursue them with the Sales team.
• Troubleshoot customer issues in collaboration with Product and Engineering.
• Communicate clear, actionable customer feedback internally to help shape the AI and software roadmap.
• Identify additional use cases, teams, business units, and product lines that could benefit from the platform.

Benefits

• Flexible working hours.
• 30 vacation days per year, including four company rest days over Christmas.
• 30 days of workation per year within the EU and selected countries.
• High autonomy and flat hierarchies.
• EGYM Wellpass with unlimited access to fitness courses and gyms.
• Udemy access for educational videos.
• Option to work from home up to 60%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level