Solution Customer Success Manager (HCM) - East

SAP • Edgmont Township, PA

9d • Hybrid

About The Position

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Requirements

• Experience as an HR practitioner or in the HR Tech space required
• 5+ years experience as an HR practitioner or in the HR Tech space required
• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Expert level buying center/Lines of business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program/project management and governance skills
• Expert commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Nice To Haves

• strong knowledge of core HR processes, systems, and business outcomes preferred
• Preferred location: Newtown Square

Responsibilities

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• SAP North America Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Principal