Solution Consultant, DC Platform & Teamwork Foundations

Atlassian • Washington, DC

4d • $107,100 - $168,025 • Hybrid

About The Position

Atlassian is seeking a Solution Consultant to join their Advisory Service’s Public Sector team. This is an individual contributor role, not a managerial position. The Solution Consultant will be an expert in Atlassian products, practices, and solutions, providing guidance to clients who have purchased Advisory Services. The role involves delivering strategic technical guidance at scale, aligning product capabilities with business needs, and helping customers maximize their Atlassian investment. The consultant will also identify and promote new use cases and markets for Atlassian technologies.

Requirements

• 4-6 years of experience within or working with SaaS companies.
• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
• Demonstrated expertise in Atlassian Data Center Platform, including experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc.
• Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations.
• Demonstrated expertise in Teamwork Foundations, including proven ability to implement and optimize teaming frameworks with tools that enhance productivity, cohesion, and enterprise-wide collaboration.
• Experience driving effective organizational communication and project management with collaboration tools using core products in Atlassian’s Teamwork Collection – Jira, Confluence, Loom, and Rovo.
• Proven ability to define organizational goals and identify relevant metrics that drive measurable progress and provide clear reporting across complex organizations.
• Fluent in English.

Nice To Haves

• A second language such as Spanish, French, or Portuguese for business communication.
• Able to align your work schedule with US East and Central timezones.
• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices.
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams.
• Experienced working with large customers in a consulting or technical expert capacity.

Responsibilities

• Collaborate with peers in Advisory Services to align on strategic outcomes that deliver exceptional service to customers.
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client’s organization.
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Benefits

• Health and wellbeing resources
• Paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed