Solution Consultant

Benifex

1d • Hybrid

About The Position

As a Solution Consultant at Benifex, you’ll act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations. Working across customers of varying size and complexity, you’ll gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience. You’ll take ownership of your designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts. This role suits a proactive, solution‑oriented consultant who enjoys problem‑solving, building relationships and making a real impact on customer outcomes.

Requirements

• Experience in a customer-facing, requirements-gathering role within a project delivery environment
• Proven ability to deliver multiple customer projects simultaneously
• Experience working on system integration projects, ideally HR or Payroll integrations
• Strong ownership mindset with a completer‑finisher approach and high accountability
• Evidence of proactively driving improvements and constructively challenging the status quo
• Excellent communication skills, with the ability to explain complex or technical concepts to varied audiences
• Confidence in navigating difficult conversations with empathy and fairness
• A collaborative team player with a solution‑oriented, problem‑solving mindset
• Comfortable working with technology and logical process design

Nice To Haves

• Experience in the benefits/HR/ technology/payroll industry in a consulting or implementation role

Responsibilities

• Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets
• Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices
• Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology
• Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows
• Deliver solutions with a strong focus on user experience for both employees and customer administrators
• Build and maintain trusted advisor relationships with key customer stakeholders
• Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams
• Support product development initiatives with customer and market insights
• Represent Benifex as a solution expert in sales meetings when required
• Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards
• Share knowledge and act as a role model within the consulting community, supporting the development of others
• Continuously research and expand your understanding of the global benefits landscape

Benefits

• Flexible work – choose a working setup that works for you
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day to day healthcare
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Pension scheme
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed