Solution Architect, SaaS Implementations

Bluecrux • Short Hills, NJ

8d • Hybrid

About The Position

This role sits within our Binocs Software product, Bluecrux’s market-leading SaaS solution for scheduling and planning in Quality laboratories and Cell & Gene Therapy production. As a Solution Architect, you will play a key role in ensuring that Binocs is implemented and scaled successfully for our customers—balancing deep technical expertise, strong solution design, and continuous improvement of both the product and our delivery approach. In this role, you’ll work closely with customers, consultants, and internal product teams to align Binocs’ capabilities with real-world operational needs, while also contributing to the evolution of the product and our internal implementation standards. Your responsibilities are split across customer-facing and internal/product-focused domains. Customer-focused responsibilities include expert problem-solving for complex challenges during client implementations, ensuring solutions are effective and user-friendly. You will ensure customer requirements are met through tailored configurations and quality assurance. You will provide expert guidance to consultants, stepping in for complex scenarios and project escalations. You will also engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training. Internal & Product-Focused Responsibilities include identifying process enhancements, including opportunities to leverage AI, and training consultants to improve their skills. You will share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

Requirements

• At least 3 years of hands-on experience implementing complex SaaS systems.
• Strong judgment and decision-making skills.
• Comfortable operating in ambiguity, balancing customer needs with standards and scalability, identifying solution-fit risks, and making sound calls on when to move forward, adjust course, or escalate.
• Full ownership of solution design for complex scenarios, perform quality reviews, and ensure alignment with best practices, product direction, and long-term customer success.
• Comfortable working with IT systems and SaaS platforms and have a solid understanding of how they function.
• Functional analysis expertise: ability to translate business needs into clear technical requirements and document solutions in a structured, consistent way.
• Hands-on and detail-oriented approach.
• Strong communication and interpersonal skills and ability to explain complex technical concepts clearly to both clients and internal stakeholders.
• Willingness to travel globally.
• Willingness to work in a hybrid working model.

Nice To Haves

• Project management experience – A proven track record of leading and delivering large implementation projects
• Product enhancement experience – Prior involvement in improving or extending SaaS products
• Supply chain knowledge – Familiarity with supply chain processes
• Industry experience – Background in life sciences and/or pharmaceuticals
• Team leadership – Experience leading or coaching others is a plus.

Responsibilities

• Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.
• Ensure customer requirements are met through tailored configurations and quality assurance.
• Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
• Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
• Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
• Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

Benefits

• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax-free medical expenses
• 401(k) retirement plan with fixed employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed