Solid Waste and Recycling Customer Service Representative

City of Cedar Rapids•Cedar Rapids, IA

3d•Onsite

About The Position

The City of Cedar Rapids is seeking a friendly, dependable, and customer-focused individual to serve as a Solid Waste & Recycling Customer Service Representative. This role is crucial for supporting residents by answering questions, resolving service concerns, and ensuring the smooth operation of solid waste and recycling services. The ideal candidate enjoys helping people, communicates clearly, and can maintain organization in a fast-paced environment. This position is vital to the success and strategic direction of a growing and evolving community, and the City values the diverse experiences individuals bring.

Requirements

High school diploma or equivalent and one (1) to three (3) years’ experience in a customer facing role including working with escalated customer issues, OR , An equivalent combination of education and/or experience (i.e. one year of relevant full-time experience may substitute for one year of education)
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office
Ability to work collaboratively with diverse populations

Nice To Haves

At least six months of experience or technical training in specialized software including fleet routing, specialized billing, customer information, or call center coordination or related is highly preferred.
Two years of post-secondary education in business administration, finance, or a related field, desired but not required.
Experience in handling escalated customer issues

Responsibilities

Primary point of contact for Solid Waste & Recycling inquiries, information requests, and distribution of extra garbage bag tags.
Collaborates with peers and Utilities’ leadership to support Solid Waste & Recycling programs and services.
Facilitates tall grass and weeds, and snow violations including intake of complaints, correspondence to citizens in violation, work orders, invoices, and appeal requests.
Works closely with staff to update and complete accurate field activity information.
Utilizes multiple software programs; maintains customer records and information system data.
Coordinates bulky item pick up schedules.
Prepares Council agenda items and related items as necessary.
Performs professional and confidential administrative duties.
Utilizes information systems, rules, regulations, policies, and procedures to answer inquiries.
Coordinates travel arrangements for staff.
Procures office and field supplies following City procedures.
Prepares correspondence, reports, lists, and other documents.
Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested.
Performs related work as required.