Solar Monitoring and Specialist

Freedom Power•Austin, TX

About The Position

Freedom Power is leading the charge in the rapidly expanding world of home electrification. We’ve unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider, and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it’s a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions—from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You’ll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what—your future starts here. Freedom Solar Power is looking for a professional and detailed oriented Solar Monitoring and Warranty Specialist to join our team. This role will be responsible for troubleshooting and customer service duties as it pertains to the production monitoring of solar installations. The ideal candidate will assist with determining the root cause of monitoring errors, evaluating production data, and proactively determining when systems are not performing to contracted system specifications.

Requirements

A minimum of 2 years of experience in a solar field.
Strong computer skills, including the ability to multitask in various systems at once.
Excellent communication skills (verbal and written).
Experience with SolarEdge Portal, Sunpower Portal, or Enphase Portal is highly preferred.
Experience with failure analysis/diagnosis and the processes used to facilitate them.
Previous troubleshooting experience is a plus.

Nice To Haves

Detailed orientated.
Strong organizational skills.
Project Management skills.
Ability to multitask.
Excellent customer service skills.
Must have strong verbal and written communication skills.
Proficiency with Microsoft Office and Google Workplace.
Professional demeanor.

Responsibilities

Confirm monitoring is reporting correctly on all new FSP projects.
Create and configure monitoring portals for customer solar systems in appropriate manufacturer software (Solar Edge, Sunpower, and Enphase) as needed for the Service Department.
Provide monitoring, field technician, and customer support as needed.
Communication and collaboration with our Sales, Installation, and Technical teams.
Communication with customers in regard to monitoring alerts, production concerns, and remote support for repair, maintenance, and testing activities.
Locate serial numbers and register warranties to the Sunpower site.
Confirm warranty is uploaded to sunrise and troubleshoot any issues experienced.
Coordinate directly with SunPower on any issues for monitoring and warranty issues.