Monitoring Specialist

trane technologies•City of Rochester, NY

20h•$58,045 - $80,640•Onsite

About The Position

In this position as a Monitoring Specialist, you will be responsible for providing remote service and control system technical support of Trane National Service and Trane Intelligent Service customers. Responsible for the remote maintenance, operation, diagnosis, and programming of various HVAC control systems. Excellent customer service skills and technical documentation of work performed are required when communicating with our external and internal customers, technicians, and administrators. As a Monitoring Specialist you will be able to set up, maintain and make control system adjustments utilizing knowledge of the various HVAC mechanical systems and equipment such as fluid cooling systems, packaged air conditioning units, variable air systems and various other HVAC system configurations. Specialists in this role will need to apply basic electronic theory, modulating control system principles, airflow dynamics and basic refrigeration theory in their daily work activities.

Requirements

Associates degree or equivalent from two-year College or technical school or 5 years’ experience in building automation systems; or equivalent combination of education and experience.
2 years minimum working with building automation systems.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, talk, and hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to meet short- and long-term deadlines.
Effectively meet the needs of internal and external customers.
Ability to work regularly and dependably.
Ability to function in a team environment.
Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to effectively communicate with others both written and orally, including the telephone.

Responsibilities

Responds to building automation system alarms and customer requests.
Analyzes, diagnoses, and repairs building automation systems remotely or at customer’s location.
Performs controls remote preventative maintenance, site surveys, replacement, and modifications as needed.
Prepares for remote or on-site installation and repairs by examining building layout, anticipating difficulties, and providing service suggestions for on-site work, as required by customer agreements.
Responsible for end-to-end testing, downloading programming, starting up, commissioning, and servicing on assigned projects.
Interprets building automation system drawings, plans, and specifications, to mount, assemble, test, and program the system.
Provides training and follow-up training for customers and personnel as directed.
Documents work by following pre-defined remote service procedures and completing documentation of remote service performed and customer contact.
Turns in all required paperwork and reports in a timely manner.
Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems.
Provides technical support to customers and personnel as directed on assigned projects.