Traffic Monitoring Specialist

AECOM•Detroit, MI

3d•Onsite

About The Position

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for an overnight shift (9pm - 5am) with weekends and some holiday hours required. The position is based out of a client location near downtown Detroit, MI. Responsibilities include updating and responding to scheduled and unscheduled traffic events and congestion using devices such as closed-circuit camera TV systems/cameras and detectors. The role acts as an emergency dispatcher within a call center environment, dispatching responders via a two-way radio system to assist motorists, respond to events, and handle other activities requiring timely and efficient responses. Data entry functions are also part of the role. The specialist must be able to fluently work in multiple PC applications simultaneously, possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations, and have exceptional communication skills, both written and verbal, to effectively receive, document, and relay information from numerous sources. The role works under direct supervision, performing moderately complex technical work utilizing instructions, examples, and results from computer systems. Critical thinking, assessments, and decision-making based on circumstances are essential in this 24/7/365 environment.

Requirements

High School + no experience
Background and drug/alcohol screening required
Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Nice To Haves

2 or more years of experience of surveillance and or CCTV monitoring
Strong attention to detail
Customer/Client relationship experience
Ability to multi-task

Responsibilities

Updating and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
Perform data entry functions.
Ability to fluently work in multiple PC applications simultaneously.
Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
Perform critical thinking functions and assessments and make decisions based upon circumstances.