16241 - Software Test Analyst 5

Smith Johnson Tech•Lansing, MI

2d•Hybrid

About The Position

As a Salesforce/CRM Tester, you’ll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. This role requires strong knowledge and working experience in Service Cloud and Experience Cloud, participation in each phase of full Salesforce lifecycle implementations, and an in-depth understanding of Salesforce capabilities and constraints, including Production and Sandboxes. You will analyze the impact of new solutions/enhancements and run appropriate regression testing. Additionally, you will document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps, and ensure full traceability between test scripts, results, and client requirements. You will also maintain and enhance existing test scripts and prepare Test Suites within Azure DevOps.

Requirements

Software Test Analyst with 6+ years in Salesforce QA/testing
4+ years with Salesforce Service Cloud
4+ years Azure DevOps Test Suite
Salesforce QA/testing: 6 years (Required)
Salesforce Service Cloud: 4 years (Required)
Azure DevOps Test Suite: 4 years (Required)
Knowledge of quality assurance methodologies and automation testing tools.
Ability to create and utilize test scripts.
Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
Knowledge of testing/QA best practices

Nice To Haves

Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional)
SQL: 1 year (Preferred/Optional)
Selenium/Test Automation or other Test automation tools: 1 year (Preferred)
Experience in State of Michigan or other Government / Public Health Processes and guidelines (Preferred)

Responsibilities

Work in an agile environment and understand agile methodologies.
Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.
Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
Identify automation framework and make recommendations for improvements.
Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
Collaborate with developers to ensure testing results meet performance and scalability requirements.
Develops and writes automated test scripts and plans to ensure that software functions as expected.
Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
Ability to effectively transfer knowledge and flex according to the situation.
Excellent written and verbal communication skills.
Facilitation and problem-solving skills.