Software Technician

City of Stamford•Stamford, CT

About The Position

Under the supervision of the Technology Director or other Technology Supervisor, exercises broad technical support directly at user level, including software development, integration, testing and distribution. Performs related duties as required.

Requirements

Ability to work with individuals from diverse backgrounds.
Thorough knowledge of the networking environment including MS windows-cloud platforms and Google workspace Cloud.
Knowledge of MS Server 2012-2021.
Thorough knowledge of systems life cycle relating to computer technology.
Thorough knowledge of Windows 10, 11, and ChromeOS.
Thorough knowledge of all of the following Production tools: MS 365, Google Workspace, Net Vault, Azure, and Meraki Wi-Fi console.
Thorough knowledge of current educational software in relation to Educational methodology and training techniques.
Good knowledge of software, software market, and related technologies.
Knowledge of emerging technology fields (e.g., Wireless networks (Meraki), VOIP, video conferencing, and cable networking standards).
Ability to deal effectively with others.
Ability to communicate effectively, both orally, in writing, and via media/communications technology.
Ability to follow directions.
Ability to plan and coordinate the work of others and effectively manage multiple projects.
Graduation from an accredited college or university with a Bachelor’s degree in computer science, technology, liberal arts, or education or a closely related field.
Three (3) years of current experience in computer technology, software development or an equivalent combination of training and experience.
One (1) year of general experience must have involved Cloud-based systems development and support activities.

Nice To Haves

Writing Technical Manuals for professional staff.

Responsibilities

Creates software interfaces for staff using Low-Code/No-Code development platforms.
Diagnoses, isolates and de-bugs software problems, including integration, and connectivity issues.
Produces documentation and publishes problem resolution.
Tests software under controlled environments, with various network operating systems and a variety of hardware configurations.
Develops and implements a systematic approach to large-scale software distribution, using network tools such as Microsoft Windows server AD, GPO, WDS, SCCM, Microsoft cloud, and Google cloud.
Assists in the training of professional staff on the use of deployed software.
Creates custom documentation and procedures for software use.
Advises on the acquisition of software and hardware.
Works collaboratively with Field Service force to insure that software resources are fully utilized, including hardware/network problem resolution when requested.
Assists in the advancement of video conferencing programs such as Net Meeting, Go to Meeting, Microsoft Teams, Zoom, and Google Meet.
Performs other tasks as directed by the Application Support Manager or other IT Technology Supervisor.