Senior Hardware/Software Technician

Chenega Corporation•Washington, DC

9h•$85,400 - $115,000•Onsite

About The Position

The Senior Hardware/Software Technician supports, monitors, tests, and troubleshoots hardware and software problems with the SSP network. Chenega Military, Intelligence & Operations Support (MIOS) is looking for professionals to support large-scale government operations by leveraging cutting-edge technology. Chenega Defense & Aerospace Solutions (CDAS) was developed to provide expert Engineering and Technical Support Services to federal customers.

Requirements

Associate degree from an accredited institution
CompTIA Certification A+, Network+ or Security+
Secret clearance required

Nice To Haves

Bachelor’s degree
High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure.

Responsibilities

Recommend and schedule repairs.
Provide end-user support for all SSP network-based applications.
Install and configure workstations, laptops, and iPhones.
Troubleshoot VPN issues with SSP-furnished equipment.
Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.
Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.
Collaborate with other onsite contractors to manage and contain network spillages.
Work with the SPCIO office to prepare for IT Accreditation and cyber security inspections.
Provide guidance and mentorship to junior technicians or IT staff.
Independently diagnose and resolve complex hardware and software issues.
Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.
Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
Other duties as assigned.