Software & Hardware Administrator

University City Housing Company • Bryn Mawr, PA

4d • Hybrid

About The Position

We are seeking a Software & Hardware Administrator who is bright, focused, solution-oriented, and customer-service driven. This individual will be responsible for ensuring the stability, security, and effectiveness of all technology systems across the organization. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, service-focused environment. This role plays a critical part in maintaining the digital integrity of the company and supporting day-to-day operations through reliable technology.

Requirements

• Bachelor’s Degree required
• Prior experience in Information Technology required
• Advanced proficiency in Microsoft Office (Excel, Outlook, Word, etc.)
• Excellent written and verbal communication skills
• Strong customer service and employee relations skills
• Ability to multi-task and prioritize effectively
• Highly self-motivated with superior attention to detail
• Demonstrated problem-solving mindset and positive attitude

Nice To Haves

• Experience in Property Management is a plus
• Experience with Entrata Property Management Software is a plus
• Working knowledge of HTML and Python is a plus
• Basic understanding of Domains, DNS, TCP/IP, and website fundamentals is a plus

Responsibilities

• Maintain a safe, stable, and secure technical environment across the organization
• Support employee and resident satisfaction through effective use of software and hardware systems
• Install, configure, troubleshoot, and maintain software applications
• Assist with hardware deployment, setup, upgrades, and troubleshooting
• Accurately track, manage, and inventory IT equipment and technology assets
• Respond to and manage both remote and onsite support requests via phone, email, and ticketing system
• Review and assist with system documentation, feasibility assessments, design, and testing
• Collaborate with the Training Manager to deliver best-in-class software training for employees
• Identify opportunities to maximize system capabilities and improve operational efficiency
• Deliver consistent, professional, and high-quality internal customer service
• Periodically travel to company properties for on-site technical support as needed

Benefits

• Opportunities for professional and personal development and career growth
• Competitive Salary
• Comprehensive Health Insurance - Medical, Dental, Vision
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Retirement plan – 401(k) with up to 4% employer match
• Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
• Employer-paid Short-term Disability
• Voluntary Long-term Disability
• Voluntary Life Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Annual Awards & Recognition
• Company Paid Certifications & Licensing
• Employee Referral Program
• Apartment Discount Available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level