Software Support II (SBO)

Frederick County Public Schools•Winchester, VA

16h•Onsite

About The Position

The Software Support II position provides 1st tier support for division level software including but not limited to Human Resources, Finance software and Student Management.

Requirements

Bachelor’s Degree in computer science, information technology or a related field with a minimum of four years’ experience.
Extensive knowledge of Human Resource and Finance Management and Student Management Software.
Database and query experience.
Strong organizational skills required.
Ability to communicate and collaborate well in a team environment.
Experience using programming languages such as SQL, Python, Powershell, JavaScript, HTML
Experience with: MS Report Builder, MS Task Scheduler, & WinSCP

Responsibilities

Handle software related requests for assistance through phone, email and in-person.
Troubleshoot software and identify root causes of software problems.
Coordinate existing software upgrades and enhancements with respective departments.
Determine, review criticality and prioritize resolution of issues.
Create, provision, and maintain user accounts, as needed.
Create and maintain student information system accounts in a secure manner that complies with current federal, state and local student data privacy laws such as FERPA.
Assist in research and evaluation of new software technologies.
Maintain, setup, and provide training related to the FCPS online student registration system.
Organizes training, when necessary, in the use of division level software for end users.
Ensures that interfaces between software applications and databases are maintained and that data transfers happen in a timely manner.
Obtains vendor support if necessary to resolve software issues.