Software Support Engineer

Storage Solutions Inc•Erlanger, KY

8h•Onsite

About The Position

Role: Software Support Engineer Department: Automation Location: Erlanger, KY Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.

Requirements

A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
Strong verbal and written communication skills.
Experience with Windows environments (required).
An ability to work both independently and collaboratively in a fast-paced environment

Nice To Haves

A working knowledge of SQL (preferred but not required)
Experience with C# .NET is a plus.

Responsibilities

Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
Monitor customer production environments to identify and proactively address potential issues.
Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
Set up internal development PCs and test servers to support new implementations.
Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.