Software Support Engineer

SCHAEFER SYSTEM INTERNATIONAL INC•Findlay, OH

3h•Onsite

About The Position

SSI SCHÄFER is seeking a Software Support Engineer to provide technical support for automated material handling software systems used in warehouses and distribution centers. In this role, you will troubleshoot complex software and system issues, collaborate with global teams, and help ensure our customers' automated operations run efficiently with maximum uptime.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
1+ year of technical support experience, preferably supporting Java-based client/server applications.
Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
Strong analytical, troubleshooting, communication, and customer service skills.
Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
Willingness to travel internationally for training as needed.

Nice To Haves

Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.

Responsibilities

Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.