Software Support and Connectivity Specialist
Sonova AG
•$30 - $36•Remote
About The Position
The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology. This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, while collaborating cross-functionally to deliver an exceptional customer experience.
Requirements
- High School diploma required
- 5+ years of experience in a technical software support environment
- Strong problem-solving and analytical skills
- Excellent communication and organizational abilities
- Ability to manage multiple priorities and work independently
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Nice To Haves
- Associate’s or Bachelor’s degree in IT, Software, or related field preferred
- Experience supporting high-tech or medical device products preferred
- Knowledge of hearing aid fitting software, Noah applications, or networking is a plus
Responsibilities
- Support customers through incoming software and connectivity support queues
- Handle escalations from Audiology Technical Support and Consumer Connectivity teams
- Provide support for Bluetooth and wireless accessory troubleshooting
- Conduct scheduled outbound calls to assist customers with technical issues
- Act as a subject matter expert for Sonova fitting software and Noah applications
- Collaborate with internal teams across technical support, marketing, and product teams
- Develop innovative solutions to improve customer and employee experience
- Participate in meetings and initiatives to support business growth
Benefits
- Medical, dental and vision coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays
- Paid parental bonding leave
- Employee Assistance Program
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
