Software Support Specialist

VEHLO • , AZ

2d • Hybrid

About The Position

The Software Support Specialist for our Total Customer Connect product acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.

Requirements

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.
• Data processing / Software experience preferred
• High School Diploma (or Equivalent) required

Responsibilities

• Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
• Records data required to analyze problems and track them to final solution
• Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
• Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
• Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
• Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
• Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
• Other Software Support Agent-related duties, as assigned

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED