Technical/Software Support Specialist
About The Position
Serve as the primary technical contact for customers, ensuring a positive and successful experience with software solutions. Provide phone, virtual, and on-site technical support to customers. Build strong customer relationships through proactive communication and problem resolution. Assist customers in maximizing the value and efficiency of the software and equipment. Troubleshoot software-related issues and coordinate solutions with internal teams as needed. Develop and present training materials tailored to customer needs and skill levels. Guide customers through software functionality, workflows, and best practices. Conduct engaging software demonstrations for prospective and existing customers. Support sales teams during customer visits, trade shows, and technical presentations. Perform time studies and application evaluations to support customer recommendations. Present technical concepts clearly to small and mid-sized groups.
Requirements
- Customer service
- Software support
- Service
- Oral and written skills
- Customer support
- Experience supporting manufacturing software, CNC machinery, or industrial equipment
- Background in customer success, technical support, applications support, or training
- Strong troubleshooting and problem-solving skills
- Experience working directly with customers in a consultative capacity
- Ability to manage multiple customer priorities while maintaining a high level of service
- Ability and willingness to travel to customer locations as needed
Responsibilities
- Serve as the primary technical contact for customers, ensuring a positive and successful experience with software solutions.
- Provide phone, virtual, and on-site technical support to customers.
- Build strong customer relationships through proactive communication and problem resolution.
- Assist customers in maximizing the value and efficiency of the software and equipment.
- Troubleshoot software-related issues and coordinate solutions with internal teams as needed.
- Develop and present training materials tailored to customer needs and skill levels.
- Guide customers through software functionality, workflows, and best practices.
- Conduct engaging software demonstrations for prospective and existing customers.
- Support sales teams during customer visits, trade shows, and technical presentations.
- Perform time studies and application evaluations to support customer recommendations.
- Present technical concepts clearly to small and mid-sized groups.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
