Software Sales Operations Manager

ITASCA- Minneapolis • Minneapolis, MN

16h • Onsite

About The Position

Join the Cutting-Edge Team at Itasca Consulting Group! We are seeking an experienced and highly organized Software Sales Operations Manager to lead the operational backbone of our global software sales organization. This role ensures that our sales systems, processes, and fulfillment workflows operate efficiently, compliantly, and at scale across direct, reseller, and e-commerce channels. You will partner closely with Sales, Marketing, Product Management, Finance, Legal, and Operations teams and manage sales operations personnel, including a full-time CRM Specialist, and a part-time Operations Specialist responsible for reporting and analytics. If you thrive in an execution-focused, cross-functional role and enjoy improving how complex sales organizations operate, we want to meet you.

Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related field
• 7+ years of experience in Sales Operations, Revenue Operations, or Sales Systems within a software or SaaS environment
• Hands-on experience administering CRM platforms such as Salesforce
• Experience managing operational staff and cross-functional initiatives
• Strong understanding of reseller models, international sales operations, and order fulfillment
• Ability to work full-time in our Minneapolis office
• Successful completion of Criminal background check
• Verification of employment history, education, and licenses
• Talent and skills assessment
• Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible.

Responsibilities

• Lead CRM administration, governance, data integrity, and operational enhancements
• Manage lead assignment workflows across direct sales, resellers, and event-generated leads
• Oversee international direct and reseller order processing
• Coordinate invoicing, collections support, and customer database management with Finance
• Ensure compliance with export controls, sanctions regulations, and international trade requirements
• Coordinate pricing updates, discount policies, product changes, and reseller agreements
• Oversee vendors, operational supplies, and software fulfillment process improvements
• Support onboarding of new resellers and sales representatives, including CRM setup and operational training
• Collaborate with Sales and Product Management on RFIs, RFQs, and deal-specific operational needs
• Oversee sales department workflows and reseller program execution
• Monitor and improve e-commerce order flow, fulfillment accuracy, and B2C operational customer experience
• Manage Sales Operations staff, including a full-time CRM Specialist, and a part-time Operations Specialist responsible for reporting and analytics

Benefits

• Competitive salary commensurate with experience
• Performance bonuses (cash and company stock)
• Health, dental, and vision benefits for you and your family
• Generous paid time off from day one
• Paid holidays
• 401(k) with company match
• Paid parental leave
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree