Software Release Coordinator
About The Position
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Requirements
- Responds to stakeholders in an accurate, effective, and timely manner. Demonstrates courtesy, patience and generosity.
- Utilizes logic and reasoning to work through and resolve straightforward problems, with guidance from senior coordinators.
- Reviews own work carefully for accuracy and completeness, spotting inconsistencies or discrepancies before escalation.
- Demonstrates strong attention to detail.
- Takes clear direction on where to invest time and effort, learning to multitask effectively and manage competing priorities.
- Demonstrates professional verbal, nonverbal, and written communication skills; listens actively to understand requirements and feedback.
- Proactively seeks help from teammates when needed and willingly assists others when capacity allows; embraces a team-first mindset and shared responsibility for collective quality and timeliness.
Nice To Haves
- 3+ years of relevant experience preferred.
- Understands project goals, participants’ roles, and the importance of project management principles, such as time, cost and quality management. Participates in project support activities.
- With oversight, plans and organizes work activities to accomplish and follow pre-determined standards or procedures.
- Exhibits strong verbal, nonverbal, and written communication skills; communicates professionally and listens actively to others.
- Understands fundamental facilitation skills and is a proactive participant.
- Possesses a basic understanding of the utility and/or telecom industries.
- Maintains a basic level of knowledge of the necessary software applications needed to meet the demands of the job.
Responsibilities
- Work closely with Product, Quality, User Experience, Learning Center, and Development by assisting with tracking and managing team activities throughout active projects and development environments.
- Create and update dashboards and reports used to communicate project and release status.
- Identify, track and communicate progress of deliverables that must be in production to meet critical regulatory or strategic objectives.
- Assist with root cause and problem-solving activities to continually improve processes and quality.
- Provide regular updates on release content and status to internal departments and groups.
- Coordinate with technical writing group to ensure training/documentation is circulated to the Member and updated as needed.
- Support senior coordinators in beta site coordination activities, including helping identify and route issues, bugs, enhancements, and satisfaction feedback to the appropriate internal teams.
- Proactively offer help to teammates when workload allows; willingly assist with tasks outside primary assignments to support shared team success.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
