Software Product Manager (Quality & Lifecycle Management) - (Hybrid)

DivIHN Integration•Raleigh, NC

17h•Hybrid

About The Position

Responsible for coordinating and managing the software backlog for one or more groups of related products to achieve defined program goals. The work includes developing new products and maintaining and providing engineering support for existing products. The role interfaces with Systems, Marketing, Sales, Service, Operations, Medical Affairs, Quality Assurance, and Regulatory Affairs to understand product requirements, communicate important information, and address product-related issues. The Product Manager drives investigations into observed product defects, coordinates issue triage and investigation, maintains complete and auditable issue records in JIRA, and ensures issues are analyzed and dispositioned accurately. The role coordinates with cross-functional peers to meet agreed project timelines and budgets, and escalates distributed-product issues that violate safety-critical requirements, risk controls, or label claims for field-action review or nonconformance management. Other duties may be assigned.

Requirements

Bachelor's degree in Engineering or a related field and/or equivalent experience.
At least 5 years of experience.
Strong organizational skills.
Fluent in English, both oral and written, with excellent communication skills.
Ability to work independently, self-motivate, and complete tasks with minimal supervision.
Ability to initiate and develop creative solutions.
Sense of urgency, ambition, and drive to complete tasks and projects.
Strong proficiency with Office applications.
Team-player attitude and outstanding customer service skills.
Good listening skills and ability to learn new skills and concepts easily.
Ability to manage time and prioritize work and critical priorities.
Flexibility and adaptability.
Ability and willingness to increase knowledge.
Clear written and verbal communication.
Multidisciplinary project experience across areas such as quality, risk, software, requirements, and testing.
Strong critical thinking.

Nice To Haves

Experience in a regulated industry, preferably medical, pharmaceutical, or automotive.

Responsibilities

Coordinate and manage the software backlog for one or more groups of related products to achieve defined program goals.
Support the development of new products and the maintenance and engineering support of existing products.
Interface with Systems, Marketing, Sales, Service, Operations, Medical Affairs, Quality Assurance, and Regulatory Affairs to understand requirements, communicate information, and address product issues.
Drive and own investigations into observed product defects, coordinating with subject matter experts.
Determine the cause, impact, and severity of issues, including affected users, interfacing systems, frequency, and affected versions.
Define steps to reproduce issues and identify existing mitigations.
Document the risk of leaving issues unresolved and route gaps in the risk management file to the risk owner.
Coordinate triage of new issue records, closing duplicates with written rationale and advancing unique anomalies to investigation.
Facilitate clear, concise, and accurate documentation of each issue's investigation, analysis, and disposition.
Maintain JIRA issue records as auditable quality records, limited to facts and data, with each field complete or marked not applicable.
Hold cross-functional peers accountable to deadlines and timelines to complete projects within agreed timelines and budgets.
Escalate distributed-product issues that violate a safety-critical requirement, risk control, or label claim for field-action review or nonconformance management.
Perform other duties as requested.