About The Position
The Software Portfolio Specialist supports the end-to-end management of J.S. Held’s software application portfolio, from identifying business needs and sourcing through provisioning, ongoing administration, renewal, optimization, and retirement. The role partners with business stakeholders, Purchasing, Cybersecurity, software vendors, and other IT teams to ensure applications are managed effectively and aligned with business needs. As a founding member of J.S. Held’s new Delhi hub, this person will help establish and shape the local function by contributing to process development, operational excellence, and the team’s long-term growth while supporting a global technology environment. The role also supports software sourcing and procurement, licensing and renewals, and the management of application incidents and service requests. It uses AI, workflow automation, and intelligent agents to modernize software asset management and help develop a more autonomous operating model. J.S. Held is a global consulting firm combining technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Its professionals advise organizations facing high-stakes matters, and the firm provides services, products, and data to help clients navigate complex and often contentious situations.
Requirements
- Demonstrated initiative, ownership, curiosity, and a proactive approach to identifying and solving problems.
- Strong analytical, problem-solving, and organizational skills, attention to detail, and ability to prioritize multiple responsibilities.
- Ability to learn new technologies and platforms quickly.
- Experience in software application management, application support, IT operations, and cross-functional enterprise IT environments.
- Understanding of application lifecycle management and software asset management best practices.
- Working knowledge of different types of software and licenses.
- Hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro) and IT Service Management (ITSM), including incident and request management.
- Experience working with software vendors, procurement processes, contracts, licensing, renewals, license optimization, and reclamation.
Nice To Haves
- Understanding of single sign-on (SSO), software installation, and configuration requirements.
- Experience supporting application implementations or technology projects.
Responsibilities
- Support the full lifecycle of software applications, including evaluation, onboarding, administration, optimization, renewal, and retirement.
- Administer assigned applications, including user access, license allocation, account provisioning and deprovisioning, and routine configuration.
- Coordinate with Technology teams on application security, identity and access, endpoint, infrastructure, architecture, and support requirements.
- Maintain accurate application records, including licensing information, business ownership, renewal dates, contracts, entitlements, and other portfolio data.
- Execute established policies, procedures, and controls; support software license optimization, reclamation, and audits.
- Gather and analyze business requirements for new applications, and assess whether existing applications can meet business needs before additional software is introduced.
- Support application integration activities related to mergers and acquisitions.
- Coordinate software demonstrations, solution discussions, and technical and vendor evaluations, including cross-functional reviews with Cybersecurity, Compliance, Legal, Purchasing, and technical teams.
- Use AI, workflow automation, and intelligent agents to modernize software asset management and help develop an increasingly autonomous operating model.
- Maintain application documentation, SOPs, knowledge articles, and administration guides.
- Support software sourcing, procurement, contract renewals, and licensing activities.
- Engage vendors and resellers to obtain pricing, proposals, licensing options, and product information; assist with negotiations and assess commercial options.
- Analyze licensing, usage, and market options to recommend cost optimization and portfolio consolidation.
- Track agreements, renewal dates, license quantities, costs, and contractual requirements; review usage and needs before renewals to identify consolidation, right-sizing, or cost-avoidance opportunities.
- Develop and maintain productive relationships with software vendors and internal sourcing partners.
- Manage assigned software application incidents, service requests, and tasks; review and triage requests, gather missing information, troubleshoot issues, and coordinate resolution.
- Liaise between end users, internal technology teams, and vendor support; monitor assigned queues and follow up on approvals, dependencies, and actions.
- Escalate application issues based on business impact, complexity, or required technical expertise.
- Identify recurring support issues and contribute to knowledge articles, process improvements, and self-service documentation.
- Support software access and new application requests in accordance with governance processes.
- Develop practical solutions and challenge established practices when there are opportunities for improvement.
Benefits
- Flexible work environment that allows employees to work remotely when needed.
- Medical insurance.
- Vision insurance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
