Software Management Analyst I

RELX • Raleigh, NC

9d

About The Position

The Software Management Analyst I supports day-to-day software asset management activities, helping employees receive approved software and ensuring license and inventory records remain current. The role processes software requests, provisions and reclaims licenses, provides customer support, and contributes to routine reporting and process improvements. It is based in the United States within the Central or Eastern time zone and offers flexible working hours.

Requirements

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Familiarity with ServiceNow or another ticketing system.

Nice To Haves

• Relevant education, internship, customer service, administrative, or IT support experience.

Responsibilities

• Review and process ServiceNow tickets, confirm required approvals, and complete software requests within established service levels.
• Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Review usage reports, contact users to confirm ongoing needs, and remove or reassign unused licenses according to established procedures.
• Update license assignments, subscription details, software inventory, and ticket documentation.
• Provision, transfer, or remove software access for new hires, employees changing roles, and departing employees.
• Respond to questions about software availability, request status, and access issues, and escalate complex matters to the appropriate team.
• Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.

Benefits

• Annual incentive bonus.
• Wellbeing initiatives.
• Shared parental leave.
• Study assistance.
• Sabbaticals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed