Management Analyst I

State of Delaware•Dover, DE

About The Position

The Management Analyst I collects and analyzes data from multiple clinic service lines to assess efficiency and program and fiscal compliance. The role assists in developing and maintaining quality assurance programs focused on quality assurance, quality improvement, and operational improvement. The incumbent establishes tracking and monitoring systems that provide data for developing improvement solutions and making recommendations to management. The position requires knowledge of clinic billing procedures and cash management, and works closely with the DPH fiscal office to address denied claims and update electronic super bills (ESB) to maximize reimbursement potential. The position supervises subordinate staff. The analyst evaluates services and operations by interviewing agency staff, observing work processes, and gathering and interpreting data. The role develops solutions or alternative methods, provides technical assistance, studies relevant background materials, recommends and assists with operational improvements, and documents findings and recommendations for new systems, procedures, or organizational changes. Supervision includes planning and assigning work, reviewing and evaluating performance, coaching, training, and recommending hiring, termination, and discipline.

Requirements

A bachelor's degree or higher that includes coursework in conducting studies, descriptive statistics, and inferential statistics; OR the listed experience and knowledge qualifications.
Alternatively, six months of experience conducting studies such as evaluating operations, programs, services, policies, and procedures for efficiency, effectiveness, goal attainment, and compliance with laws, rules, regulations, policies, and procedures.
Alternatively, six months of experience in descriptive statistics, such as mean, median, mode, or standard deviation.
Alternatively, six months of experience in narrative report writing.
Alternatively, knowledge of inferential statistics, such as correlation, t-tests, f-tests, or analysis of variance.
Knowledge of clinic billing procedures and cash management.
Valid driver's license as a condition of hire.
Must be legally authorized to work in the United States; the employer does not provide employment-based sponsorship.
New hires must attend Statewide New Employee Orientation on their first day of employment.

Responsibilities

Collect and analyze data across clinic service lines to assess efficiency and program and fiscal compliance.
Assist in developing and maintaining quality assurance, quality improvement, and operational improvement programs.
Establish tracking and monitoring systems to support improvement solutions and recommendations to management.
Work with the DPH fiscal office to remedy denied claims and update electronic super bills to maximize reimbursement potential.
Interview agency staff, observe work processes, and gather data on operational and managerial practices and procedures.
Review and statistically analyze collected data concerning policies, procedures, organization, and managerial and operational practices; define problems and recommend corrective actions.
Analyze data and develop solutions or alternative methods of proceeding.
Evaluate operational effectiveness in meeting established goals and objectives.
Provide technical assistance in developing management objectives and controls to resolve issues and concerns.
Study relevant background material, including legislation, administrative orders, and regulations.
Recommend and assist in implementing techniques or procedures to improve operations, strengthen controls, and use resources effectively.
Document study findings and prepare recommendations for new systems, procedures, or organizational changes.
Supervise subordinate staff, including planning and assigning work, reviewing and evaluating performance, coaching, training, and recommending hiring, termination, and discipline.