Software Implementation Success Champion

Tom McLeod Software Corporation • Birmingham, AL

1d

About The Position

The Customer Implementation Success Champion will join the project team and play a fundamental role in ensuring that our customers achieve a successful McLeod Software go-live before moving to long-term support. In this role, you’ll partner closely with both customers and internal implementation teams to drive adoption, reduce risk and provide proactive support for long-term customer success and relationship management. If you enjoy building relationships, solving problems, and guiding customers through meaningful change, this is a great opportunity to make a direct impact.

Requirements

• A customer-first mindset and a passion for helping others succeed
• Strong communication skills with the ability to explain complex concepts clearly
• Ability to manage multiple projects and priorities in a fast-paced environment
• Positive, team-oriented attitude with strong collaboration skills
• Available for some travel (15%)
• Proficiency with Microsoft Office

Nice To Haves

• Experienced with EDI, FSS, Mobile Communications, etc.
• Experience working on implementation/integration projects.
• Experience with McLeod Software products in a support or training capacity
• Transportation industry knowledge/experience
• Bachelor’s degree
• Previous experience with McLeod Software or similar software platforms

Responsibilities

• Serve as customer advocate during implementation, providing support and issue resolution
• Partner with customers to drive software adoption, providing guidance and training
• Collaborate with implementation teams to identify gaps, and keep projects on track
• Participate in customer meetings, providing recommendations and progress reports

Benefits

• At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees