Software Implementation Success Champion

McLeod Software • Hoover, AL

1d

About The Position

The Customer Implementation Success Champion will join the project team and play a fundamental role in ensuring that customers achieve a successful McLeod Software go-live before moving to long-term support. In this role, the champion will partner closely with both customers and internal implementation teams to drive adoption, reduce risk, and provide proactive support for long-term customer success and relationship management. This opportunity is ideal for individuals who enjoy building relationships, solving problems, and guiding customers through meaningful change, offering a direct impact on customer success.

Requirements

• A customer-first mindset and a passion for helping others succeed
• Strong communication skills with the ability to explain complex concepts clearly
• Ability to manage multiple projects and priorities in a fast-paced environment
• Positive, team-oriented attitude with strong collaboration skills
• Available for some travel (15%)
• Proficiency with Microsoft Office

Nice To Haves

• Experienced with EDI, FSS, Mobile Communications, etc.
• Experience working on implementation/integration projects.
• Experience with McLeod Software products in a support or training capacity
• Transportation industry knowledge/experience
• Bachelor’s degree
• Previous experience with McLeod Software or similar software platforms

Responsibilities

• Serve as customer advocate during implementation, providing support and issue resolution
• Partner with customers to drive software adoption, providing guidance and training
• Collaborate with implementation teams to identify gaps, and keep projects on track
• Participate in customer meetings, providing recommendations and progress reports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees