Software Implementation Specialist

Cultura Technologies•United States - Georgia, GA

8d•Remote

About The Position

Greenstone Systems is looking for an experienced, self-driven Implementation Specialist to join our team! As an Implementation Specialist, you will be responsible for configuring new and existing implementations, training customers in the effective use of the software, and consulting with clients on system changes. The ideal candidate will have experience in ERP implementations, a passion for the Agricultural industry, and a good understand of accounting principles. Greenstone, a Cultura Company, makes innovative, integrated solutions and services for Ag business. This includes business management, commodity management, agronomy, trading, patronage solutions and much more. We are the growth-focused leader in the ag business market.

Requirements

Strong knowledge of the software and applications
Technical knowledge and experience
Excellent leadership and confidence giving others direction
Customer focus
Attention to detail with strong research capabilities
Active listening
Problem-solving
Strategic and analytical thinking
Excellent Communication Skills – written and oral
AI Literacy — Understands core AI concepts (machine learning, predictive modeling, natural language processing) well enough to explain their practical relevance to non-technical agricultural business customers
Prompt Engineering Basics — Can craft effective prompts to use AI tools for work products like SOPs, data mapping documentation, and customer-facing training guides
AI-Augmented Problem Solving — Comfortable using AI assistants to research complex customer issues, draft initial configurations, or synthesize large volumes of customer data before human review
Bachelor’s degree in a Business/Management, Accounting, or another technical discipline.
Agricultural Background
Good understanding of accounting principles
Demonstrated experience using AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Gemini) to accelerate implementation tasks such as drafting documentation, summarizing customer requirements, or generating training materials.
Basic prompt engineering skills: knowing how to get useful, accurate outputs from AI tools and how to critically review them before sharing with clients

Nice To Haves

AGRIS Software Knowledge
3+ years in an Implementation Role for an ERP Software
Hands-on use of AI productivity tools (e.g., Microsoft Copilot, ChatGPT) to produce work outputs such as process documentation, data mapping drafts, or training content
Familiarity with AI features found in modern ERP platforms — such as predictive analytics, automated reconciliation, or AI-assisted reporting — and the ability to explain their value to non-technical customers

Responsibilities

Meet with customers to perform an initial assessment, discuss goals, and strategize methods for system implementation
Ensure effective hand-off from Sales, clearly understanding the customer’s value proposition
Execute implementation tasks efficiently and effectively
Ensure effective hand-off to Support, to ensure customer’s configuration and key businesses processes are documented
Leverage AI tools to accelerate implementation timelines — including using AI to draft business process documentation, suggest data migration mappings, or create first-draft training materials for customer review.
Document system data flow and mapping
Perform customer data conversions including documentation and testing
Seek understanding of complex issues and take the necessary steps to solve the problem in a timely manner
Communicating new opportunities to Sales
Help customers understand and adopt AI-powered features within Greenstone's platform, translating technical capabilities into practical business value for ag operations.
Identify and communicate any project risks in a timely manner to the project manager