Software Implementation Project Manager

STERIS•Chicago, IL

7d•Hybrid

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Software Implementation Project Manager leads complex software implementation projects for healthcare Customers, ensuring successful delivery from planning through go-live. This role serves as the primary Customer contact, drives cross-functional collaboration, manages project risks, and ensures projects are completed on time and aligned with Customer expectations.

Requirements

Bachelor's degree plus 4 years of relevant experience OR high school diploma/GED plus 12 years of relevant experience in lieu of degree
5+ years of customer-facing project management experience, preferably in software implementation or technology services.
Knowledge of software implementation
Develop and maintain working knowledge of information technology terminology and troubleshooting
Experience with industry-standard software-based project management tools
Ability to manage multiple projects simultaneously.
Ability to travel between 25-40% annually within the U.S. and Canada.
Customer-focused mindset.
Excellent communication, problem-solving, and decision-making abilities.
Strong leadership and collaboration skills.
Ability to influence and communicate across all levels of an organization.
Strong organizational and prioritization skills.
Sound business judgment.
Adaptability, resilience, and a continuous improvement mindset.

Nice To Haves

1–3 years of healthcare industry experience.
PMP certification.
Experience with CRM systems.
Advanced Microsoft Office skills (Excel, PowerPoint, Word).
Experience in healthcare technology or SaaS implementations.

Responsibilities

Lead end-to-end software implementation projects.
Develop project plans, timelines, and resource strategies.
Ensure adherence to defined scope, timelines, and deliverables.
Maintain accurate project documentation, including project plans, call notes, and trip reports.
Serve as the primary point of contact for Customers and stakeholders.
Gather Customer requirements and translate them into actionable project tasks.
Coordinate activities across implementation, data, software services, and client success teams.
Manage project risks, issues, and escalations.
Oversee testing, training, go-live, and transition to support.
Drive Customer satisfaction through proactive communication and execution.
Contribute to process improvements and project management best practices.
Mentor team members and support departmental initiatives.