(Canada) Software Implementation Consultant - Clinical

PointClickCare•Mississauga, ON

26d•Hybrid

About The Position

At PointClickCare, the mission is to help providers deliver exceptional care. As a leading health tech company, founder-led and privately held, they empower employees to innovate and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, their platform serves over 30,000 provider organizations, impacting millions of lives. The company reinvests significantly into R&D, ensuring resources for innovation. Recognized by Forbes as a top private cloud company and one of Canadaâ€™s Most Admired Corporate Cultures, PointClickCare offers flexibility, growth, and meaningful work. They empower people to be architects of a smarter, human-first healthcare future accelerated by AI, integrating AI tools into daily workflows to enhance collaboration, improve outcomes, and maximize impact. As part of the Professional Services, Solution Services team, the Software Implementation Consultant acts as the principal liaison with customers to implement leading practices, optimize workflows, and drive business outcomes within Long-Term and Post-Acute Care (LTPAC) settings. This role requires diligence, customer focus, agility, transparency, and strong communication to build trusted advisor relationships. The consultant will lead in-depth analysis of customer business processes, operations, and practices, and oversee configuration and setup. This is a high-performance, cross-collaborative role integral to customer value and solution adoption, with an expectation of up to 30% travel to customer sites and regional meetings.

Requirements

Excellent communication, organizational and collaboration skills
Strong analytical and problem-solving skills
Demonstrated attention to detail and quality validation process adherence
Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
2-4+ years in a software implementation role

Nice To Haves

Post-secondary education in business or technology related field
Previous experience configuring or implementing a software solution, database testing and end-user support
Healthcare market experience

Responsibilities

Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
Translate technical requirements and execute system configuration setup
Ensure data quality, integrity, and security requirements for all customer databases
Assess and validate the implementation plan and manage communication among project stakeholders
Troubleshoot and resolve configuration issues with great attention to detail
Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
Test, pilot, and document new professional services offerings
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations