Software Engineering Senior Manager

Wells Fargo Bank•Charlotte, NC

2d•Onsite

About The Position

Wells Fargo is seeking a Software Engineering Senior Manager who will support the COO, Operations Technology group. COO Tech provides technology solutions and support for all Operational needs and Stakeholder Relations business lines. This Software Engineering Senior Manager will be responsible for leading Home Lending Servicing Customer communication domains and Line release related application. The role requires the ability to scale across four or more scrum teams and the ability to communicate effectively with business and executive level leadership.

Requirements

7+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
3+ years of management or leadership experience.
3+ years working in large enterprise environments.
3+ years of Agile experience.
3+ years of experience managing geographically diverse leads including multiple geographical locations.
3+ years of experience of CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies.
1+ years of experience in using AI tools to efficiently deliver business value.
1+ years of Agentic AI: Experience designing and deploying LLM-powered agents that can plan and execute multi-step workflows using tool/function calling (APIs, internal services, data stores), with human-in-the-loop controls, robust error handling, and monitoring/observability—implemented within secure, governed enterprise architectures and aligned to responsible AI, data privacy, and risk controls.

Nice To Haves

Experience working in Customer communications tech stack, ex. letters management lifecycle, starting from template creation to letter reconciliations.
Experience working in case management and workflow tech stack.
Experience working with vendors, implementing and managing vendor solutions.
Understanding on a broad level IT infrastructure, database, and application development and design; this should include an understanding of Cloud based service topology.
Knowledge and understanding of financial services industry.
Ability to manage large or multiple technology development efforts within a major line of business.
Experience working with IT Governance, Controls and Risk partners.
Ability to manage multiple or large technology infrastructure functions with a focus on driving complex projects requiring participation of cross-functional groups.
Knowledge of SRE Principles.

Responsibilities

Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology.
Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release.
Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy.
Function as the technical representative for the product during cross-team collaborative efforts and planning.
Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards.
Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement.
Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed.
Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk.
Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices.
Interact directly with third party vendors and technology service providers.
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering.
Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers.