Software Engineering Manager

. Crane Worldwide Logistics . • Houston, TX

7d

About The Position

The Software Engineering Manager leads the engineering team responsible for Bag Caddie's production portal while remaining hands-on and writing production code every week across the storefront, backend, and frontend. The role owns portal uptime, page performance, checkout reliability, and defects affecting orders or conversion, and leads incident response with a focus on durable fixes. It is the primary technical contact for Bag Caddie stakeholders, translating business requirements into technical scope, identifying risks, and setting realistic delivery commitments.

The manager designs the architecture connecting Shopify with Crane systems, including order, inventory, shipment, and tracking data flows, API contracts, and supporting backend services. The role builds and customizes the Shopify storefront and apps, implements payment processing and credit card handling consistent with tokenization and PCI standards, and uses storefront analytics to identify conversion and usability issues. It also sets engineering standards and works with Application Engineering, Client Integrations, and platform teams to use shared tools and patterns.

The role hires, onboards, develops, and manages engineers; sets expectations and provides feedback; runs performance and career conversations; and adjusts team size to customer roadmap needs. It leads the agile delivery cadence, ensures clear work ownership, documents system design and operational procedures, participates in on-call rotation, and provides extended coverage during customer peak sales periods. Other duties may be assigned.

Requirements

• At least 8 years of professional software engineering experience.
• At least 2 years leading engineers as a manager or technical lead.
• Hands-on experience building and operating a production Shopify storefront.
• Shopify experience building and customizing storefronts, using Liquid and theme architecture, Shopify Admin, Storefront, and GraphQL APIs, and developing custom apps and functionality.
• Knowledge of storefront performance and conversion optimization, e-commerce UI/UX, and customer experience.
• Experience with online payment processing and credit card handling, including tokenization and PCI compliance.
• Direct experience with PaySafe or a comparable payment processor such as Stripe, Braintree, or Authorize.net.
• Experience integrating shipping, tracking, or e-commerce services through REST or GraphQL APIs.
• Backend fluency with C# or F# on .NET, REST API design, SQL Server and PostgreSQL schema design and query tuning, AWS services, event-driven messaging, CI/CD, and infrastructure as code such as Terraform.
• Front-end fluency with React and TypeScript, state management, advanced CSS/SCSS, responsive and mobile-first development, and component systems.
• Ability to turn rough wireframes into pixel-accurate production UI without a design handoff.
• Working knowledge of accessibility practices.
• Experience with GitHub and GitHub Actions, feature flagging and progressive delivery, dashboards and alerting, incident-management tooling and processes, and independently supporting a production e-commerce site.
• Leadership abilities including hiring, onboarding, and developing engineers; running an agile team; setting technical direction; working directly with customer and business stakeholders; and communicating technical trade-offs clearly in writing and diagrams.
• Ability to stay hands-on in code while building and directing the team.
• Analytical decision-making that weighs costs, benefits, risks, and likelihood of success.
• Proactive approach to new opportunities and challenging work.
• Ability to hold self and others accountable for commitments and performance.
• Ability to give direct feedback, create growth opportunities, and build a team that can operate without constant supervision.
• Ability to build internal and external partnerships and influence through clear, audience-aware communication.
• Ability to talk, hear, and use hands to operate computer equipment.
• Close vision and ability to adjust focus.
• May be required to sit or stand for extended periods and use standard office equipment.
• May be required to attend punctually and be regularly present on-site at the assigned work location.
• Final candidate must successfully pass an E-Verify check.
• Must pass pre-employment substance abuse testing.

Nice To Haves

• Bachelor's degree in Computer Science or a related field preferred.
• Experience with Node.js or another runtime commonly used for Shopify apps.
• Experience with AfterShip or a similar tracking platform.
• CHB license preferred.
• Certified Customs Specialist (CCS) preferred.

Responsibilities

• Write production code every week across the storefront, backend, and frontend, and personally carry a meaningful share of team delivery.
• Own the production portal end to end, including uptime, page performance, checkout reliability, and defects affecting orders or conversion.
• Lead incident response and drive durable fixes.
• Serve as the primary technical contact for Bag Caddie stakeholders.
• Translate business requirements into technical scope, surface risks early, and commit to realistic delivery dates.
• Design the architecture connecting Shopify with Crane systems, including order, inventory, shipment, and tracking data flows, API contracts, and supporting backend services.
• Build and customize the Shopify storefront and custom apps using Liquid, theme architecture, and Shopify Admin, Storefront, and GraphQL APIs.
• Implement and maintain payment processing and credit card handling to tokenization and PCI standards.
• Define hiring needs; interview and select engineers; onboard them; set expectations; provide feedback; and conduct performance and career conversations.
• Scale the team up or down as the customer's roadmap requires.
• Set and uphold standards for testing, code review, security, observability, secrets handling, feature-flag hygiene, and formal production change management.
• Use storefront analytics, including GA4, Shopify Analytics, and heatmaps, to find conversion and usability problems and prioritize fixes with the customer and product.
• Run sprint planning, stand-ups, retrospectives, and release planning, with clear ownership for each piece of work.
• Partner with Application Engineering, Client Integrations, and platform teams to use Crane's shared tooling and patterns rather than one-off solutions.
• Document system design, deployment procedures, and runbooks so the portal does not depend on a single person.
• Participate in the on-call rotation and provide extended coverage during customer peak sales periods.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off (17 days per year), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed