Software Engineering Manager

Virtuoso•Renton, WA

About The Position

Virtuoso is a global travel agency network specializing in luxury and experiential travel. The Software Engineering Manager is a technical leader responsible for supporting access and entitlement across Virtuoso’s digital platform in conjunction with the Director, Engineering. The role leads software engineers, promotes collaboration and knowledge-sharing, and may contribute hands-on by developing prototypes, validating proof-of-value options, building features, and improving existing systems. The manager works with Product Managers, Technical Program Managers, engineering staff, and other stakeholders to deliver products. The position oversees technical direction and software delivery, including architecture, DevOps, coding, and quality assurance practices. It is accountable for delivering robust, scalable, reliable, highly available, quality-focused software. The manager also supports product roadmaps and the team’s evolving Agile, data-driven delivery practices, while developing employees through performance management, feedback, delegation, and growth opportunities. The role fosters an inclusive, collaborative culture focused on innovation, continuous improvement, technology adoption, and quality solutions. Travel is occasionally required, approximately four domestic trips per year. The position is primarily internal-facing, with almost no contact outside Virtuoso staff.

Requirements

8 or more years of software engineering experience.
4 or more years of leadership experience.
Bachelor’s degree focused in computer science or a related field, or an additional two years of relevant training or experience in lieu of the degree.
Strong software and data structure design, development, and architecture experience, especially with distributed applications, microservices, and domain-oriented systems.
Experience delivering modern software, apps, or systems at scale for large customer bases.
Experience with cloud technologies, such as Azure.
Good understanding of DevOps best practices, CI/CD, observability, and production support.
Experience with Agile software development, such as Kanban.
Demonstrated ability to support diverse and inclusive cultures.
Solid interpersonal, verbal, and written communication skills.
Ability to manage multiple tasks and fulfill ad-hoc requests based on priority.
Forward-thinking, curious, and creative approach.
Ability to collect and analyze complex information, solve problems, and make decisions.
Strong skills in inspiring the win-win-win.
Ability to work independently.
Willingness to travel occasionally, approximately four trips per year, entirely domestically.

Responsibilities

Lead a team of multi-disciplined software engineers and establish priorities for system technical capabilities.
Make technical oversight decisions with the team, including architecture, DevOps, coding, and quality assurance practices.
Be accountable for quality-focused software delivery, including new builds and software implementation.
Ensure delivery of robust, scalable, reliable, and highly available technical solutions.
Work with product owners and managers to assist with product roadmaps.
Manage and support evolving Agile software delivery teams’ data-driven approach and ability to measure delivery performance.
Develop team members through performance management and ongoing feedback, including delegation of stretch assignments, team capacity and growth, performance across the team, and time management.
Shape an inclusive team culture that supports talent, innovation, technology adoption, continuous improvement, collaboration, and quality technology delivery.
Collaborate with Product Managers, Technical Program Managers, engineering staff, and stakeholders to deliver products.
At times participate as a hands-on engineer to develop prototypes, validate proof-of-value options, develop features, and improve existing systems.