Manager - Software Engineering

Regional Finance (Regional Management Corp.)•Greer, SC

10d

About The Position

Regional Management Corporation (RMC) is seeking an experienced, empathetic, and quality-focused Software Engineering Manager to lead the teams that build, support, and operate its loan application platforms. The group develops and runs technology for RMC’s consumer lending business, including loan application, origination, and servicing platforms used by branches and customers. The manager owns application delivery and day-to-day health, reliability, compliance, and customer experience, while managing operations teams and improving service to clients. RMC is developing a next-generation platform using AWS cloud computing, lightweight microservices, event-driven architecture, and relational and non-relational databases to deliver scalable, distributed, resilient services. The manager partners with digital product management, branch operations, internal clients, and lead engineers to understand business needs, shape requirements and solutions, set technical direction collaboratively, and deliver cross-functional projects and system integrations. The role owns people leadership, hiring, performance, delivery commitments, and production health. The manager oversees systems supporting the loan lifecycle, from application intake, identity verification, credit bureau and decisioning integrations, and underwriting through loan booking, servicing, and payments. The position also leads production support, including on-call rotations, incident response, root-cause analysis, permanent fixes, ticket-queue management, and stakeholder communications. Platform reliability responsibilities include defining availability and performance SLOs, improving monitoring and alerting, reducing incident volume and recovery time, managing release and change risk, and planning capacity and disaster-recovery testing for business-critical lending systems.

Requirements

BA/BS in Computer Science, Electrical Engineering, Mathematics, Statistics, or a related field, or equivalent practical experience.
12+ years of experience, including software engineering experience and at least 2 years leading or managing engineering teams or application support teams.
Hands-on experience supporting production applications, including incident management, root-cause analysis, and on-call operations.
Working knowledge of loan origination, servicing, or payments applications.
Strong technical foundation in modern application architecture, APIs, databases, and cloud infrastructure.
Must pass a drug screen and other pre-employment screenings.
Good interpersonal skills and ability to work well with others, with a friendly presence and helpful attitude.
Excellent oral and written communication skills, including clear incident updates and executive summaries.
Problem-solving and decision-making skills, and ability to manage shifting priorities and remain effective and professional during production incidents.
Ability to maintain general knowledge of company guidelines, processes, practices, and procedures, and adequate knowledge of operating systems and application software used to provide support.
Ability to build high-performing teams through coaching, clear expectations, and regular feedback.
Ability to develop technical knowledge of company systems and specialized knowledge in nominated areas.
Ability to drive predictable delivery while balancing speed, quality, security, and regulatory compliance.
Ability to understand opportunities and risks of AI in regulated consumer lending and guide responsible adoption.
Ability to take ownership of platform reliability, including uptime, data integrity, and customer impact.

Nice To Haves

Master’s degree.
Track record managing multiple Agile squads or teams working on multiple projects in an Agile environment.
Experience communicating with users, operations teams, technical teams, and senior leadership, explaining technical issues, incidents, and designs in clear business terms.
Experience recruiting, hiring, mentoring, coaching, and managing software engineering teams to improve skills and effectiveness.
Prior experience in the consumer lending industry, including loan application, origination, or servicing platforms such as NLS.
Experience leading teams that delivered AI- or LLM-powered features into production, including guardrails, evaluation, and responsible-AI practices.
Experience with site reliability practices such as SLOs, error budgets, observability tools (e.g., Datadog, Splunk, or AWS CloudWatch), and disaster-recovery testing.
ITIL or IT service management experience, ideally with Jira Service Management.

Responsibilities

Lead teams that build, support, and operate loan application platforms.
Own delivery, day-to-day application health, reliability, compliance, and customer experience.
Partner with lead engineers on technical direction and own people leadership, hiring, performance, and delivery commitments.
Work with digital product management, branch operations, and other internal clients to understand business inquiries, define requirements, propose solutions, and deliver cross-functional projects and system integrations.
Own systems supporting the loan lifecycle, including application intake, identity verification, credit bureau and decisioning integrations, underwriting, loan booking, servicing, and payments.
Lead production support, including on-call rotation, incident response, root-cause analysis, and permanent fixes.
Manage the support queue in a ticketing system and keep business stakeholders informed during incidents.
Improve reliability by defining availability and performance SLOs, improving monitoring and alerting, reducing incident volume and MTTR, managing release and change risk, and planning capacity and disaster-recovery testing.
Understand how application changes affect branches, customers, compliance, and finance.
Build and institutionalize a reliable engineering ecosystem on premises or in the public cloud.