Software Engineering Manager, Memberships

Crunchyroll, LLC • San Francisco, CA

4d • Hybrid

About The Position

The Service Monetization team is responsible for building, maintaining, and securing systems that manage subscriptions for millions of Crunchyroll fans, generate bills and collect payments for Crunchyroll users around the world. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes building features for robust subscription management, customer incentives, integration with a variety of payment providers, fraud detection, and maintaining compliance of our systems. Our services enable millions of subscriptions and process millions of payments in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and our business! We are a diverse group of individuals. We represent the whole spectrum of enthusiasm for anime and have more interests outside the anime realm. Most of all, we are inclusive and welcome all. Come join us and be a part of an integral part of the Crunchyroll family.

This position is based in San Francisco. We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 6+ years of engineering in building cloud-native applications, with a strong focus on backend development and microservices architecture.
• 3+ years of experience in managing and leading engineering teams
• Proficiency in programming languages such as Typescript, Go, Java, Python, and experience with modern frameworks and technologies.
• Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience in building scalable, reliable, and secure cloud-native applications.
• Experience weighing specific technical tradeoffs to maximize impact for effort and problem-solving abilities, with a keen attention to foresee long-term product goals and define a roadmap.
• Excellent verbal, written communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Responsibilities

• Lead and mentor a team of engineers to ensure the adoption of best practices, architectural standards, and scalability fostering a collaborative work environment.
• Run the day-to-day operations of the engineering team, including managing scrum ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Work with product and leadership to define and execute the development roadmap for aligning with business objectives and customer needs.
• Work closely with stakeholders and cross-functional teams to understand requirements, gather feedback, and communicate project progress and status updates to deliver high-quality solutions.
• Manage project timelines, resource allocation, and budgeting to ensure timely and successful delivery of projects.
• Conduct regular one-to-one meetings with team members to provide feedback, support their career development, and address any challenges or concerns.
• Monitor team performance and productivity, identifying areas for improvement and implementing strategies to optimize efficiency.
• Stay abreast of industry standards, regulations, and security practices related to subscriptions and payments processing.
• Collaborate with the DevOps team and other engineering managers to improve the efficiency of the entire engineering org like streamline deployments and monitoring of cloud-native applications.
• Actively participate in hiring and onboarding processes to attract top talent and build a skilled engineering team.

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager