Software Engineering Advisor- Hybrid

Cigna Group•Morris Plains, NJ

1d•Hybrid

About The Position

Cigna-Evernorth Services Inc. is seeking a Software Engineering Advisor in Morris Plains, New Jersey, to provide technical support for the company’s mainframe applications. The role addresses complex application problems, analyzes code and application architecture, and explains technical findings to business teams. It also handles production incidents and alerts, resolves critical issues, automates business requests, and provides short-term fixes while permanent solutions are implemented. The position works with business and other partners to resolve issues and support application operations. This position follows a hybrid work schedule. Employees working from home occasionally or permanently must have cable broadband or fiber-optic internet with speeds of at least 10 Mbps download and 5 Mbps upload. The anticipated annual salary is $111,700–$186,100, depending on relevant factors such as experience and geographic location; the posting also gives a salary range of $151,590–$186,100 per year. The role is anticipated to be eligible for an annual bonus plan.

Requirements

Bachelor’s degree in any Engineering field.
Five years of experience.
Experience with Pharmacy Benefit Management (PBM).
Experience analyzing and resolving business-team applications such as Adjustments, Benefits Administration, and struck instance tickets.
Experience developing short-term fixes for critical issues while permanent fixes are applied.
Experience using Remedy and ServiceNow to track and resolve issues within service-level agreements.
Experience gathering business and functional requirements.
Experience identifying production problems and providing solutions.
Experience developing and enhancing mainframe systems with batch and online capabilities.
Experience ensuring adherence to standards.
Experience with validation, patch support, server upgrades, and Oracle support for Pega support applications, including Benefits Administration, Adjustments, and Modular Network Management.
Experience providing on-call production support.
Experience preparing test scripts, design, and code; implementing the implementation process; and providing installation support.
Experience providing deployment support and validation.
Experience using z/OS, COBOL, JCL, VSAM, CICS, DB2, XPEditor, InterTest, File-AID, Changeman, Endevor, Abendaid, SNOW, Pega 8X, and Azure.

Responsibilities

Address complex application problems and develop solutions.
Conduct code analysis and explain requests and incidents in business-friendly terms.
Resolve critical production incidents and handle production incidents and alerts.
Automate business requests and eliminate business incidents.
Analyze application architecture and provide resolutions to business queries and incidents.
Provide short-term fixes for critical issues while permanent fixes are applied.
Collaborate with partners to resolve critical incidents.
Analyze and resolve business-team application issues involving Adjustments, Benefits Administration, and struck instance tickets.
Use Remedy and ServiceNow to track and resolve issues within service-level agreements.
Gather business and functional requirements.
Identify production problems and provide solutions.
Develop and enhance mainframe systems with batch and online capabilities while ensuring adherence to standards.
Provide validation, patch support, server upgrades, and Oracle support for Pega applications, including Benefits Administration, Adjustments, and Modular Network Management.
Provide on-call production support.
Prepare test scripts, designs, and code; implement the implementation process; and provide installation support.
Provide deployment support and validation.