Software Engineering Advisor- Hybrid

The Cigna Group•Parsippany-Troy Hills, NJ

1d•$111,700 - $186,100•Hybrid

About The Position

Cigna-Evernorth Services Inc. seeks a Software Engineering Advisor in Morris Plains, New Jersey, to provide technical support for the company’s mainframe applications. This is a hybrid role involving production support, application analysis, incident resolution, and development of short-term and lasting solutions. The role includes providing on-call production support. The position requires a bachelor’s degree in any engineering field and five years of experience. Required experience includes Pharmacy Benefit Management (PBM), mainframe system development and support, business and functional requirements gathering, issue tracking, production problem resolution, and use of the listed mainframe, support, and deployment tools. The anticipated annual salary range is $111,700–$186,100, depending on relevant factors including experience and geographic location; the posting also lists a salary range of $151,590–$186,100 per year. The role is anticipated to be eligible for an annual bonus plan. The Cigna Group offers health-related benefits beginning on the first day of employment, including medical, vision, dental, and well-being and behavioral health programs. Other listed benefits include a 401(k), company-paid life insurance, tuition reimbursement, at least 18 days of paid time off per year, paid holidays, and leaves of absence. Employees working from home occasionally or permanently must obtain internet through a cable broadband or fiber optic provider with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

Bachelor’s degree in any engineering field.
Five years of experience.
Experience with Pharmacy Benefit Management (PBM).
Experience analyzing and resolving business team applications such as Adjustments, Benefits Administration, and struck instance tickets.
Experience developing short-term fixes for critical issues while permanent fixes are applied.
Experience using Remedy and ServiceNow to track and resolve issues within Service Level Agreements (SLAs).
Experience gathering business requirements and functional requirements.
Experience identifying production problems and providing solutions.
Experience developing and enhancing mainframe systems with batch and online capabilities.
Experience ensuring adherence to standards.
Experience with validation, patch support, server upgrades, and Oracle support for PEGA support applications, including Benefits Administration, Adjustments, and Modular Network Management.
Experience providing on-call production support.
Experience preparing test scripts, design, and code; implementing the implementation process; and providing installation support.
Experience providing deployment support and validation.
Experience using z/OS, Cobol, JCL, VSAM, CICS, DB2, XPEditor, InterTest, File-AID, Changeman, Endevor, Abendaid, SNOW, Pega 8X, and Azure.

Responsibilities

Address complex application problems and develop solutions.
Conduct code analysis and provide business-friendly explanations for requests and incidents.
Resolve critical production incidents and handle production incidents and alerts.
Automate business requests and eliminate business incidents.
Analyze application architecture and provide resolutions to business queries and incidents.
Provide short-term fixes for critical issues while permanent fixes are applied.
Collaborate with partners to resolve critical incidents.
Provide on-call production support.
Gather business and functional requirements.
Develop and enhance mainframe systems with batch and online capabilities.
Ensure adherence to standards.
Provide validation, patch support, server upgrades, and Oracle support for PEGA support applications, including Benefits Administration, Adjustments, and Modular Network Management.
Prepare test scripts, design, and code; implement the implementation process; and provide installation support.
Provide deployment support and validation.
Track and resolve issues within Service Level Agreements (SLAs) using Remedy and ServiceNow.