Software Engineering Advisor- Hybrid

Cigna Healthcare•Morris Plains, NJ

1d•$111,700 - $186,100•Hybrid

About The Position

Cigna-Evernorth Services Inc. is hiring a Software Engineering Advisor in Morris Plains, New Jersey, to provide technical support for the company’s mainframe applications. The role addresses complex application issues, analyzes code and application architecture, resolves production incidents, automates business requests, and works with partners to resolve critical issues. It provides short-term fixes while permanent solutions are implemented and includes on-call production support. The position follows a hybrid work schedule. The role requires a bachelor’s degree in any engineering field and five years of experience. Required experience includes Pharmacy Benefit Management (PBM), mainframe development and support, production incident resolution, and support for PEGA applications. The position uses tools and technologies including z/OS, COBOL, JCL, VSAM, CICS, DB2, XPEditor, InterTest, File-AID, Changeman, Endevor, Abendaid, SNOW, Pega 8X, and Azure. The posting lists a salary range of $151,590–$186,100 per year, and also states an anticipated salary range of $111,700–$186,100 per year, depending on relevant factors such as experience and geographic location. The role is anticipated to be eligible for an annual bonus plan. Benefits include medical, vision, and dental coverage, well-being and behavioral health programs, a 401(k), company-paid life insurance, tuition reimbursement, at least 18 days of paid time off per year, paid holidays, and leaves of absence. For occasional or permanent work from home, an internet connection through cable broadband or fiber optic service with speeds of at least 10 Mbps download and 5 Mbps upload is required.

Requirements

Bachelor’s degree in any engineering field.
Five years of experience.
Experience with Pharmacy Benefit Management (PBM).
Experience analyzing and resolving business-team applications such as Adjustments, Benefits Administration, and struck instance tickets.
Experience developing short-term fixes for critical issues while permanent fixes are applied.
Experience handling Remedy and ServiceNow tools to track and resolve issues within service-level agreements (SLAs).
Experience gathering business and functional requirements.
Experience identifying production problems and providing solutions.
Experience developing and enhancing mainframe systems with batch and online capabilities.
Experience ensuring adherence to standards.
Experience with validation, patch support, server upgrades, and Oracle support for PEGA support applications, including Benefits Administration, Adjustments, and Modular Network Management.
Experience providing on-call production support.
Experience preparing test scripts, design, and code; implementing the implementation process; and providing installation support.
Experience with deployment support and validation.
Experience using z/OS, COBOL, JCL, VSAM, CICS, DB2, XPEditor, InterTest, File-AID, Changeman, Endevor, Abendaid, SNOW, Pega 8X, and Azure.
If working from home occasionally or permanently, an internet connection through cable broadband or fiber optic service with speeds of at least 10 Mbps download and 5 Mbps upload.

Responsibilities

Address complex application problems and develop solutions.
Analyze code and provide business-friendly explanations for requests and incidents.
Resolve critical production incidents and handle production incidents and alerts.
Automate business requests and eliminate business incidents.
Analyze application architecture and provide resolutions to business queries and incidents.
Provide short-term fixes for critical issues while permanent fixes are applied.
Collaborate with partners to resolve critical incidents.
Provide on-call production support.
Gather business and functional requirements.
Identify production problems and provide solutions.
Develop and enhance mainframe systems with batch and online capabilities.
Ensure adherence to standards.
Support validation, patching, server upgrades, and Oracle for PEGA support applications, including Benefits Administration, Adjustments, and Modular Network Management.
Prepare test scripts, design and code; implement the implementation process; and provide installation support.
Provide deployment support and validation.
Track and resolve issues within service-level agreements using Remedy and ServiceNow tools.