Network / System Engineer

MSP•Jersey City, NJ

8d•Hybrid

About The Position

Genesis10 is seeking a Software Engineer for a hybrid contract opportunity with a Global Financial Institution. The role is located in Jersey City, NJ or Pennington, NJ. As a Software Engineer, you will collaborate with a talented team to deliver next-generation customer self-service solutions using Genesys technologies. The team utilizes tools like Microsoft Copilot and other AI technologies to enhance productivity and speed up solution delivery. The ideal candidate will have extensive experience in multiple software implementations and a deep understanding of IVR and Genesys technologies. Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms is highly valued.

Requirements

Experience with Genesys IVR Development
Strong AI skills with experience in using MS Copilot with data extraction, transformation, reporting and analysis
Strong proficiency in handling senior management expectations
Strong presentation and analytical skills
Strong proficiency in SQL including joins, aggregations and optimization
Experience with data mapping, business rules documentation and report validation
Experience in creating reports, datasets, workflows and analytical output using large volumes of data
Strong hands-on experience with data extraction, transformation, reporting and analysis
Ability to interpret business requirements and convert them into technical logic and reporting solutions
Strong analytical and problem-solving skills with attention to detail
Experience in data quality checks, reconciliation, exception reporting and metric generation
Ability to troubleshoot data issues, performance issues and reporting discrepancies
Good communication skills to work with business users, technology teams, and data stakeholders
Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to rapidly create wireframes, user journeys, prototypes, and design specifications
Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences
Ability to translate business requirements into intuitive, user-centric designs while collaborating effectively with product, business, and technology stakeholders
Strong analytical and design-thinking skills with experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences

Nice To Haves

Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms

Responsibilities

Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment while following established engineering and quality best practices
Partner with business and technology teams to ensure solutions are aligned with strategic objectives and deliver desired business outcomes
Help drive the evolution of customer experiences by developing AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)