Software Engineer- AI Agents / Generative AI

PNC•Strongsville, OH

2d•$75,000 - $137,500•Onsite

About The Position

PNC is hiring a Software Engineer in its Technology organization to support the Data & Analytics (DnA) organization. The role designs, develops, tests, and deploys AI-powered applications and agentic systems using large language models, orchestration frameworks, and enterprise data platforms. The engineer works with data scientists, data engineers, and business stakeholders to translate business needs into scalable AI solutions. The position also monitors production AI solutions, evaluates performance and telemetry metrics, identifies optimization opportunities, and implements enhancements to improve reliability, efficiency, and business outcomes. General software responsibilities include designing solutions for business needs, writing and deploying code, preparing technical and procedural documentation, and maintaining and debugging software. The position is based in Pittsburgh, Pennsylvania, or Cleveland, Ohio. PNC describes itself as an in-office company. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Hands-on experience developing applications in Python.
Experience building or integrating AI, machine learning, Generative AI, or LLM-based solutions.
Experience with agent orchestration frameworks such as LangGraph and/or LangChain.
Experience developing and consuming REST APIs.
Knowledge of Model Context Protocol (MCP) concepts and AI tool integrations.
Experience deploying and supporting production software solutions.
Strong problem-solving skills and ability to work collaboratively.
Roles at this level typically require a university or college degree and 2+ years of relevant professional experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor’s degree listed under Education.
No required certifications or licenses.
Candidates must meet applicable requirements under Section 19 of the Federal Deposit Insurance Act and, for any registered role, the SAFE Act and/or FINRA requirements.

Nice To Haves

Experience building autonomous or agentic AI systems.
Experience with PySpark and/or data engineering pipelines.
Familiarity with cloud-native development and AI services.
Experience with observability, monitoring, telemetry, and operational analytics.
Experience working in large-scale enterprise environments.
Preferred skills include Agile methodology, cloud computing, computer programming, debugging, LangChain, LangGraph, object-oriented programming, programming languages, Python, software design, software development, systems architecture, and version control.

Responsibilities

Design, build, test, and deploy AI agents and Generative AI-driven applications.
Develop agentic workflows using orchestration frameworks such as LangGraph and LangChain.
Build integrations with internal and external systems through REST APIs and other service interfaces.
Implement and support Model Context Protocol (MCP)-based solutions and integrations.
Develop AI-powered automation solutions for data and analytics use cases.
Collaborate with data scientists to operationalize AI models and measure business impact.
Monitor deployed AI agents using observability and telemetry tools to evaluate performance, reliability, and usage patterns.
Troubleshoot, optimize, and maintain AI applications in production environments.
Partner with data engineers and analytics teams to automate and enhance data workflows.
Contribute to best practices for AI engineering, model governance, scalability, and software development.
Develop, test, and implement software solutions.
Design software solutions to address business needs.
Write code, test, and deploy software.
Prepare technical and procedural documentation required for software.
Maintain and debug software.
Apply customer-focused practices and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.