Software Engineer - Customer Success

Feedzai • Atlanta, GA

1d • Remote

About The Position

As a Professional Software Engineer in Feedzai’s Customer Success Department, you will act as a technical consultant to clients, helping ensure the company’s solutions meet their architectural and business needs. You will guide clients through integration and performance-management strategies and advise on platform installation and configuration. When standard configurations do not meet client needs, you will design and implement custom Java interfaces, web-service integrations, and extensions for the Fraud Analysis platform.

You will work with clients and with Data Scientists, Project Managers, and Fraud Analysts to translate challenges into robust, scalable technical requirements, and contribute hands-on engineering work when specialized development is needed. The Customer Success team delivers and configures Feedzai products, develops solutions and risk strategies, provides client training and supports clients throughout their lifecycle. The team promotes an open environment for trying new approaches and developing potential.

Requirements

• A Bachelor of Science or Master of Science in Computer Science, a comparable field degree, or equivalent work experience.
• At least 3 years of work experience in Java software development.
• Knowledge of thread and JVM memory management in high-performance systems.
• Client engagement experience and the ability to act as a consultant to clients.
• Excellent verbal and written English communication skills.

Nice To Haves

• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases.

Responsibilities

• Consult with clients to define technical requirements and architectural approaches for custom integrations.
• Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet client needs.
• Diagnose complex performance and integration challenges and provide expert guidance and code-level solutions to support system stability.
• Translate client business goals into efficient, scalable software solutions.
• Promote engineering best practices and ensure custom work is maintainable and aligned with the core product roadmap.
• Mentor and coach team members, fostering best practices in software development and technical consulting.
• Work according to Agile principles to deliver quality products regularly.
• Provide second-tier support for live clients.
• Advise clients on platform installation and configuration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level